Sapient BPO is one of the fastest growing IT-enabled BPO solutions start-up companies today. We provide quality services across diverse range of industries.
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Sapient Global Services is one of the fastest growing IT-enabled BPO solutions start-up companies today. We are committed to the goal of providing top-quality and cost-efficient campaign programs and expert services that will allow corporations to achieve growth and increase profitability.
The company achieves functional efficiency by delivering seamless alternatives through consulting and search engine optimization services. With highly skilled and innovative employees, our clients are always guaranteed of exceptional work quality and performance as the company is focused on providing devoted and notable quality outputs for industry specialists. We provide quality inbound voice services across several industries including sales, customer service, query handling, billing and collections, technical support, email and chat services. We also provide outbound services like, B2C and B2B customer acquisition, lead generation, win back programs, tele surveys, customer loyalty programs, welcome calls, service satisfaction follow-ups, database enhancements, and sales verification.
Through its technological solutions, quality assurance programs, and steadfast commitment to customer service excellence, Sapient Global Services is a specialist when it comes to inbound call center experiences. Our agents undergo a rigid training process assuring their success. By implementing a well-planned, and comprehensive training program, our agents are equipped with the right skills and knowledge to accomplish their tasks and ensures the success of the program.
Sapient Global Services embraces technology as it implements an integrated call management system that allows real-time, online program monitoring and statistical data for evaluation. This results in effective coaching and management of our agents that produces excellent, quality performance and tangible results for our clients’ business.
We have established good working relationships with some of the world’s largest and most respected brands and one of the reasons for that is because we have mastered the art of consistently delivering something important for the success of any business – an excellent customer experience. Each business has its own specific needs and requires specific skills and expertise, and we have the right people and resources to satisfy all these needs. Sapient BPO provides quality inbound voice and non-voice services across a diverse range of industries and lines of businesses:
- Cross Selling and Up Selling
- Customer Support
- Customer Relationship Management
- Help desk Services
- Technical Support
- Query Handling Services
- Billing and Collections
- Account Management
- Email & Chat support
We also deliver expert, quality outbound contact solutions for the following types of services:
- B2C and B2B Customer Acquisition
- Lead Generation
- Win-back Programs
- Tele Surveys
- Customer Loyalty Programs
- Welcome Calls
- Service Satisfaction Follow-ups
- Database Enhancement
- Sales Verification
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