What It’s Like Working For A Tech Support Account | Call Center 101

Today we’re gonna talk about what it’s like working for a Tech Support Account.

What makes a tech account special? Why would we call people who work in the account a Super Saiyan?

They say when you are in tech department, you have a good reputation, you standout, you are just different from the rest who aren’t as sophisticated as you. A tech account would be for level up agents. They are really a Super Saiyan aren’t they? Now we’re going to find out if they really have such power!

Tech accounts give tech support over the phone. There are different kinds of tech support.

Tech Support Account

Hardware

Hardware represents tangible peripherals of a computer such as keyboard, mouse, printers, camera and so on. Not to mention gaming consoles such as Xbox, PlayStation and whatnot.

Software

Software represents programs that function within computers and phones, the ones that make them interesting and useful to us, like certain apps, Photoshop, MS office, you name it. If one of them doesn’t work the way the individual would expect it to, the owner would call you for help and you, as the Super Saiyan in this story, you would walk him through on how to fix the issue.

Phones and Tablets

Since nowadays we use them often. You as a tech support often find yourself solving problems that come from them. The same goes with TV and Streaming services such as Netflix, HBO, Amazon Prime and so on.

Online services

Like Facebook accounts or the accounts you use with online gaming is also included in the list you look after.

Internet connectivity

We are all familiar with this. Like when your internet always disconnects and ruins your experience on your pc, you know what to do next, you need a tech support who would assist you on fixing the problem you don’t know how to fix.

Job Responsibilities

JOB RESPONSIBILITIES

In a Tech Support Account, you have to have that assurance that you know what you are doing, quick-to-respond and patient at all times. College Graduates with a tech related course are the only ones who get in this particular field.

The calls in tech are usually geared towards resolving an issue. You would give your customers particular steps on how to get their phone, router or tv work again. Any hardware or software issue the customers find difficult to deal with has to be taken care of.

The customers you talk to are generally frustrated or not in the mood or whatnot but the bright side of this is that they are receptive and will follow any solution you say, the particular steps they have to take in order to solve their problems.

Sometimes you face an issue you don’t know how to solve and now you will be forced to send the customer to the one in other department who can handle the problem.

As a whole, working in tech is just fun, maybe because it’s part of our nature to solve problems to survive. We’ve been solving problems for years and we keep on overcoming them. If you get placed in a tech account make sure your patience is upfront at all times and stay updated with all the possible solutions to their problems.

If you have come this far, thank you so much, we appreciate your effort and we hope this has helped you clarify things in your mind.

If you are interested in becoming a Super Saiyan, I mean in tech account, we are hiring at Sapient. You can just fill out our online application form by clicking on the link below or you can send us a message on any of our social media accounts. You might want to follow us for career tips, advice, and latest job openings. See you soon!