Technical Support Representative Hiring at Sapient Global Services
Join our growing team and help customers resolve technical concerns by providing clear troubleshooting steps, professional assistance, and excellent customer support.
Job Responsibilities:
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, and connectivity concerns
- Guide customers through step-by-step solutions
- Accurately document issues, resolutions, and customer interactions
- Escalate unresolved concerns to higher-level technical support when necessary
- Meet productivity, service quality, and customer satisfaction targets
Schedule & Training:
- Shifting schedules including nights, weekends, and holidays
- Paid technical and customer service training provided
Qualifications:
- At least High School or Senior High School graduate
- Strong English communication and problem-solving skills
- Customer-focused with analytical thinking abilities
- Basic computer knowledge and multitasking skills
- Willing to work onsite in Metro Manila
- Applicants with customer-facing or technical experience are encouraged to apply (retail tech support, gadget sales, IT support, internet café staff, service crew, hospitality, front desk, or similar roles)
Why Join Us?
- Competitive salary with performance-based incentives
- Technical training and career growth opportunities
- Supportive and collaborative work environment
Job Details:
- Full-time / Permanent Position
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Open for Fresh Graduates
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