Customer Service Representative - Healthcare
Metro Manila | Onsite
Sapient
About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.
Job Description
We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience.
Responsibilities:
Handle inbound inquiries via phone, chat, or email
Provide information about healthcare services, insurance claims, and coverage
Assist clients with submitting forms and claim requests
Document all interactions and case details accurately
Escalate complex issues to supervisors when needed
Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on healthcare processes and company systems
Requirements:
High School or Senior High School graduate (College preferred)
Strong English communication skills
Detail-oriented and customer-focused
Basic computer skills and multitasking ability
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay with incentives
Exposure to healthcare accounts and processes
Supportive team, mentorship, and career development
Apply Now
Build your career in healthcare customer service at Sapient and help clients navigate services with confidence.
Metro Manila | Onsite
Sapient
About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.
Job Description
We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience.
Responsibilities:
Handle inbound inquiries via phone, chat, or email
Provide information about healthcare services, insurance claims, and coverage
Assist clients with submitting forms and claim requests
Document all interactions and case details accurately
Escalate complex issues to supervisors when needed
Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on healthcare processes and company systems
Requirements:
High School or Senior High School graduate (College preferred)
Strong English communication skills
Detail-oriented and customer-focused
Basic computer skills and multitasking ability
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay with incentives
Exposure to healthcare accounts and processes
Supportive team, mentorship, and career development
Apply Now
Build your career in healthcare customer service at Sapient and help clients navigate services with confidence.