Join our telecommunications support team and help customers resolve technical concerns by providing troubleshooting assistance, clear solutions, and excellent customer service.

Job Responsibilities:

• Handle telco and technical inquiries via phone, chat, or email
• Troubleshoot connectivity, mobile, internet, software, and device-related concerns
• Guide customers through step-by-step troubleshooting procedures
• Accurately document customer concerns and resolutions in the system
• Escalate unresolved issues to higher-level technical support when needed
• Meet customer satisfaction, productivity, and service quality targets

Schedule & Training:

• Shifting schedules including nights, weekends, and holidays
• Paid technical and customer service training provided

Qualifications:

• High School or Senior High School graduate (College level or graduate preferred)
• Strong English communication and problem-solving skills
• Customer-focused with analytical thinking abilities
• Basic computer knowledge and multitasking skills
• Willing to work onsite in Metro Manila
• Applicants with customer-facing or technical experience are encouraged to apply (telco sales, gadget stores, retail, IT support, hospitality, service crew, front desk, or similar roles)

Why Join Us?

• Competitive salary with performance incentives
• Technical training and professional growth opportunities
• Supportive and collaborative team environment

Job Details:

• Full-time / Permanent Position
• Open for Fresh Graduates

Benefits:

• Flexible Schedule / Flextime
• Health Insurance
• Paid Training
• Opportunities for Promotion
• Salary Increase Opportunities
• Transportation Service Provided
• On-site Parking