Customer Service Representative (CSR) | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Call Center Agent
Looking for Call Center jobs in Metro Manila? Sapient is hiring Call Center Agents to join our growing team. If you're passionate about helping customers, solving problems, and delivering excellent service, this is a great opportunity to build a rewarding career in the BPO industry.
Join our team and enjoy competitive pay, paid training, HMO benefits, and excellent opportunities for professional growth.
Quick Job Overview
Position: Call Center Agent
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
Position: Call Center Agent
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Call Center Agent, you'll assist customers by answering inquiries, resolving concerns, processing requests, and providing outstanding customer support while ensuring a positive customer experience.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Respond to customer inquiries regarding products, services, accounts, billing, or general concerns.
Resolve customer issues accurately and efficiently.
Process account updates and customer requests.
Document customer interactions using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Deliver excellent customer service in every interaction.
Answer inbound customer calls professionally and courteously.
Respond to customer inquiries regarding products, services, accounts, billing, or general concerns.
Resolve customer issues accurately and efficiently.
Process account updates and customer requests.
Document customer interactions using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Deliver excellent customer service in every interaction.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
High attention to detail
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the BPO industry.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Customer Service Representative do?
A Customer Service Representative assists customers by answering inquiries, resolving concerns, providing product or service information, processing account requests, and ensuring a positive customer experience through professional and efficient support.
What types of accounts can I handle?
Customer Service Representatives may support various accounts, including healthcare, financial, telecommunications, retail, travel, e-commerce, and other customer service programs, depending on business needs.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, retail, hospitality, sales, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This position is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Customer Service Representatives typically have:
Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Patience and professionalism
Ability to multitask in a fast-paced environment
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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