Customer Service Representative (CSR) – Telco Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Client Support (Telco Account)
Looking for Call Center jobs in Metro Manila? Sapient is hiring a Client Support (Telco Account). If you enjoy helping customers, solving problems, and working in a fast-paced environment, this could be the right opportunity for you.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and opportunities for career growth.
Quick Job Overview
Position: Client Support (Telco Account)
Account: Telco Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Client Support (Telco Account), you'll assist customers by providing excellent support and resolving inquiries related to telecommunications services.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist customers with billing concerns, account inquiries, and service requests.
Troubleshoot basic mobile, internet, and telecommunications issues.
Update customer records accurately using company systems.
Explain products, services, plans, and promotions.
Escalate complex concerns to the appropriate team when needed.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong problem-solving and customer service skills
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders began their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Customer Service Representative do?
A Customer Service Representative (CSR) helps customers by answering questions, resolving concerns, processing account requests, and providing information about products and services. For a Telco account, this includes billing support, account management, and basic technical troubleshooting.
What is a Telco Account?
A Telco Account supports customers of telecommunications companies. Representatives assist with mobile services, internet connections, billing inquiries, technical concerns, and account updates.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, retail, hospitality, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Customer Service Representatives typically have:
Strong communication skills
Active listening
Problem-solving abilities
Basic computer skills
Time management
A customer-first mindset
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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Apply Today
Ready to start your career in the BPO industry?
Apply now for our Customer Service Representative – Telco Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.