Customer Service Representative (CSR) – Financial Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Financial Account Representative
Looking for Call Center jobs in Metro Manila? Sapient is hiring Financial Account Representative (CSR) for a Financial Account. If you enjoy helping customers, solving problems, and providing exceptional service, this could be the perfect opportunity for you.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth in the banking and financial services industry.
Quick Job Overview
Position: Financial Account Representative
Account: Financial Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Financial Account Representative, you'll assist customers with banking and financial service inquiries while providing accurate information and delivering excellent customer support.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist customers with account inquiries, balances, transactions, and payment concerns.
Help customers with online banking, credit card, debit card, and loan-related inquiries.
Process account updates, service requests, and dispute inquiries according to company policies.
Explain financial products, services, fees, and account features.
Verify customer information while following security and compliance procedures.
Escalate complex financial concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
High attention to detail and accuracy
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and grow your career in the financial services industry.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Financial Account Customer Service Representative do?
A Financial Account Customer Service Representative assists customers with banking and financial service inquiries, including account balances, transactions, payments, credit cards, online banking, and general account support while providing excellent customer service.
What is a Financial Account?
A Financial Account supports customers of banks, credit card companies, digital banking providers, insurance companies, and other financial institutions. Representatives help customers manage their accounts, resolve issues, process requests, and answer questions about financial products and services.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, banking, retail, hospitality, finance, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Financial Account Customer Service Representatives typically have:
Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Time management
Ability to handle confidential customer information responsibly
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
Explore More Career Opportunities
You may also be interested in:
Apply Today
Ready to start your career in the financial services and BPO industry?
Apply now for our Customer Service Representative – Financial Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.