Financial Account Representative | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Career in Financial Account Representative with Sapient
Looking for a Financial Account Representative job in Metro Manila? Sapient is hiring CSRs for a Financial Account, and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills while learning about banking, payments, account management, credit cards, and financial services.
Quick Job Overview
Position: Financial Account Representative
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Position: Financial Account Representative
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Ready to Build Your Career in Financial Services?
Starting your first BPO job can feel challenging when many openings ask for previous experience. Maybe you're a fresh graduate ready to earn, a first-time job seeker looking for your first professional opportunity, or a career shifter searching for a fresh direction.
Here's the good news: you don't need BPO or financial experience to get started. A Financial Account gives you the opportunity to assist customers with account inquiries, payments, transactions, credit cards, online banking, and other financial concerns while developing communication, problem-solving, and customer service skills.
With paid training and hands-on coaching, you'll have the opportunity to learn financial processes, build confidence, and gain specialized customer support experience.
Start where you are. Learn something new. Keep moving forward.
What You'll Do
Handle inbound customer calls professionally.
Assist customers with account balances, transactions, and payment concerns.
Support inquiries related to online banking, credit cards, debit cards, and loans.
Process account updates, service requests, and dispute inquiries.
Provide information about financial products, services, fees, and account features.
Verify customer information while following security and compliance procedures.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Handle inbound customer calls professionally.
Assist customers with account balances, transactions, and payment concerns.
Support inquiries related to online banking, credit cards, debit cards, and loans.
Process account updates, service requests, and dispute inquiries.
Provide information about financial products, services, fees, and account features.
Verify customer information while following security and compliance procedures.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Banking, finance, retail, sales, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail and accuracy
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Banking, finance, retail, sales, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail and accuracy
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Build specialized financial customer service experience. Work toward roles such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Your Sapient Experience
At Sapient, you'll work in a friendly, energetic, and game-inspired environment. You'll also gain hands-on experience in financial customer support.
You'll learn how to handle account concerns, follow financial processes, protect customer information, and provide appropriate solutions to customers.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO or financial experience to apply?
No. BPO and financial experience are not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Financial Account CSR do?
A Financial Account CSR assists customers with account inquiries, payments, transactions, credit cards, online banking, billing, and other financial concerns.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where is the Financial Account CSR position located?
The position is onsite in Metro Manila and follows a shifting schedule.
How much can I earn?
The position offers up to ₱27,000 monthly, plus applicable performance incentives, night differential, overtime pay, and holiday pay.
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Apply Today
Ready to start your career in the financial services and BPO industry?
Apply now for our Customer Service Representative – Financial Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.