Why Join Sapient Global Services
• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Strong career growth in technical support and BPO industry
• Ideal for beginners and applicants with no BPO experience
• Training focused and supportive environment
Sapient Global Services is actively hiring Call Center Agents for Technical Accounts across Metro Manila. If you are searching for technical support jobs, call center technical account hiring, IT helpdesk BPO roles, or an entry-level opportunity with no experience, this is your chance to start a career in the tech support industry.
Join our Telecommunications Technical Support team and assist customers with mobile, internet, cable, and telecommunications-related concerns. As a Technical Support Representative, you will troubleshoot technical issues, provide step-by-step guidance, and ensure a positive customer experience.
Key Responsibilities
- Handle inbound customer calls regarding technical concerns and service-related issues.
- Troubleshoot internet, mobile, cable, and device connectivity problems.
- Assist customers with account inquiries, billing concerns, and service features when needed.
- Guide customers through device setup, configuration, and basic troubleshooting procedures.
- Document customer interactions accurately in company systems.
- Escalate complex technical issues to the appropriate support teams.
- Meet quality, productivity, and customer satisfaction targets.
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate.
- Good English communication skills.
- Basic computer navigation and troubleshooting knowledge.
- Willing to work onsite in Quezon City and on shifting schedules.
- BPO experience is an advantage but not required.
- Customer service and technical support experience is a plus.
Benefits
- Competitive Salary Package
- Performance-Based Incentives
- Paid Training
- HMO and Health Benefits
- Night Differential
- Career Growth Opportunities
- Employee Discounts and Company Perks
Ideal for: Applicants interested in technology, telecommunications, and customer support, including fresh graduates, career shifters, and experienced BPO professionals.
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