Join our Telecommunications Technical Support team and assist customers with mobile, internet, cable, and telecommunications-related concerns. As a Technical Support Representative, you will troubleshoot technical issues, provide step-by-step guidance, and ensure a positive customer experience.

Key Responsibilities

Handle inbound customer calls regarding technical concerns and service-related issues.
Troubleshoot internet, mobile, cable, and device connectivity problems.
Assist customers with account inquiries, billing concerns, and service features when needed.
Guide customers through device setup, configuration, and basic troubleshooting procedures.
Document customer interactions accurately in company systems.
Escalate complex technical issues to the appropriate support teams.
Meet quality, productivity, and customer satisfaction targets.

Qualifications

At least High School Graduate (Old Curriculum) or Senior High School Graduate.
Good English communication skills.
Basic computer navigation and troubleshooting knowledge.
Willing to work onsite in Quezon City and on shifting schedules.
BPO experience is an advantage but not required.
Customer service and technical support experience is a plus.

Benefits

Competitive Salary Package
Performance-Based Incentives
Paid Training
HMO and Health Benefits
Night Differential
Career Growth Opportunities
Employee Discounts and Company Perks

Ideal for: Applicants interested in technology, telecommunications, and customer support, including fresh graduates, career shifters, and experienced BPO professionals.

Job Details :