Join our team and assist guests with hotel bookings, reservation changes, cancellations, and travel-related inquiries while providing excellent customer service and smooth booking experiences.

Job Responsibilities:

• Handle hotel reservation inquiries via phone, chat, or email
• Assist guests with booking, modification, and cancellation requests
• Provide accurate hotel information, pricing, room availability, and amenities
• Document customer interactions and updates in the system
• Escalate complex concerns to supervisors when necessary
• Maintain customer satisfaction and quality performance standards

Schedule & Training:

• Shifting schedules including nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Qualifications:

• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking skills
• Willing to work onsite in Metro Manila
• Applicants with customer-facing experience are highly encouraged to apply (hotel staff, front desk, hospitality, retail, food service, sales, cashier, or similar roles)

Why Join Us?

• Competitive salary with incentives
• Career growth and skill development opportunities
• Collaborative and supportive team environment

Job Details:

• Full-time / Permanent Position
• Open for Fresh Graduates