Technical Support Representative (TSR) | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Technical Support Representative
Looking for Technical Support Representative jobs in Metro Manila? Sapient is hiring Technical Support Representatives (TSRs) to provide exceptional customer service and technical assistance. If you enjoy troubleshooting technology, solving technical issues, and helping customers, this is an excellent opportunity to build a rewarding career in the BPO industry.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth.
Quick Job Overview
Position: Technical Support Representative (TSR)
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
Position: Technical Support Representative (TSR)
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
What You'll Do
As a Technical Support Representative, you'll assist customers by diagnosing and resolving technical issues related to products, devices, software, internet services, or accounts while delivering outstanding customer service.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Troubleshoot technical issues related to internet services, software, devices, or customer accounts.
Guide customers through step-by-step troubleshooting procedures.
Resolve technical concerns efficiently while maintaining a positive customer experience.
Document customer interactions and technical resolutions accurately using company systems.
Escalate complex technical issues to higher-level support teams when necessary.
Educate customers on product features, settings, and best practices.
Meet quality assurance, productivity, and customer satisfaction standards.
Answer inbound customer calls professionally and courteously.
Troubleshoot technical issues related to internet services, software, devices, or customer accounts.
Guide customers through step-by-step troubleshooting procedures.
Resolve technical concerns efficiently while maintaining a positive customer experience.
Document customer interactions and technical resolutions accurately using company systems.
Escalate complex technical issues to higher-level support teams when necessary.
Educate customers on product features, settings, and best practices.
Meet quality assurance, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge and troubleshooting skills
Strong analytical and problem-solving abilities
Customer-focused mindset
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, quality analysts, and team leaders started their careers as Technical Support Representatives. We provide continuous learning, coaching, technical training, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a collaborative and supportive environment where your technical skills and professional growth are valued. From your first day of training to your long-term career development, our team is committed to helping you succeed in technical support and customer service.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Technical Support Representative do?
A Technical Support Representative (TSR) assists customers by troubleshooting technical issues, answering product and service questions, resolving connectivity or software concerns, and providing step-by-step guidance to ensure customers can effectively use their products or services.
What is a Technical Support Account?
A Technical Support Account provides assistance for customers experiencing issues with products, software, internet services, mobile devices, computers, or other technology-related services. Representatives diagnose problems, provide solutions, and escalate complex issues when necessary.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, technical support, IT, retail technology, electronics, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll provide technical assistance through inbound phone calls. Some accounts may also involve email or chat support.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Technical Support Representatives typically have:
Excellent communication skills
Technical troubleshooting abilities
Problem-solving and analytical skills
Basic computer knowledge
Customer service skills
Attention to detail
Patience and adaptability
Ability to explain technical concepts in simple terms
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Performance incentives
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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