Why Join Sapient Global Services
As a Retail Account Specialist, you will provide outstanding customer support for retail accounts. You will assist customers with account inquiries and order updates. You will answer billing questions and explain products and services. As a Retail Account Specialist, you will resolve customer concerns professionally. You will process account updates and maintain accurate customer records. You will coordinate with internal teams to resolve complex issues.
Every Retail Account Specialist is expected to deliver excellent customer service. You will also meet quality and productivity goals. Follow company policies and protect customer information at all times. Apply now here at Sapient Global Services. We look forward to helping you find the opportunity that matches your skills and career goals.
Location
Muñoz, Quezon City (Main Onsite Site)
Other Sites:
Quezon City
Pasig City
Mandaluyong City
Makati City
Manila
Job Overview
As a Call Center Agent / Customer Service Representative for a Retail Account, you will assist customers with product inquiries, order tracking, returns, exchanges, billing concerns, and general customer support related to retail services. You will ensure a smooth and satisfying shopping experience for customers.
Customer Service Representative for a Retail Account, you will assist customers with product inquiries, order tracking, returns, exchanges, billing concerns, and general customer support related to retail services. You will ensure a smooth and satisfying shopping experience for customers.
Key Responsibilities
Handle customer inquiries via phone, chat, or email
Assist customers with order status, tracking, and delivery concerns
Process returns, refunds, and exchanges
Provide accurate product and service information
Resolve customer concerns professionally and efficiently
Maintain customer records in internal systems
Escalate complex issues to appropriate teams
Meet quality and performance targets
Requirements
Open to fresh graduates and applicants with no BPO experience
At least High School or Senior High School graduate
Strong English communication skills
Customer-focused and detail-oriented
Basic computer skills and multitasking ability
Willing to work onsite in Metro Manila
Open to shifting schedules including nights, weekends, and holidays
Training & Schedule
Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.
Apply Now
Start your career as a Call Center Agent for a Retail Account at Sapient Global Services and build your future in the retail and customer service industry.
Click the position below