Why Join Sapient Global Services
• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Strong career growth in retail and customer service industry
• Ideal for beginners and applicants with no BPO experience
• Training-focused and supportive environment
Sapient Global Services is actively hiring Call Center Agents for Retail Accounts across Metro Manila. If you are searching for retail account hiring, customer service retail jobs, call center agent hiring, or an entry-level BPO opportunity with no experience, this is your chance to start a stable career in the retail and customer service industry.
We are open to fresh graduates, career shifters, and applicants with no BPO experience. Full training is provided from Day 1.
Location
Muñoz, Quezon City (Main Onsite Site)
Other Sites:
Quezon City
Pasig City
Mandaluyong City
Makati City
Manila
Job Overview
As a Call Center Agent / Customer Service Representative for a Retail Account, you will assist customers with product inquiries, order tracking, returns, exchanges, billing concerns, and general customer support related to retail services. You will ensure a smooth and satisfying shopping experience for customers.
Call Center Agent / Customer Service Representative for a Retail Account, you will assist customers with product inquiries, order tracking, returns, exchanges, billing concerns, and general customer support related to retail services. You will ensure a smooth and satisfying shopping experience for customers.
Key Responsibilities
Handle customer inquiries via phone, chat, or email
Assist customers with order status, tracking, and delivery concerns
Process returns, refunds, and exchanges
Provide accurate product and service information
Resolve customer concerns professionally and efficiently
Maintain customer records in internal systems
Escalate complex issues to appropriate teams
Meet quality and performance targets
Requirements
Open to fresh graduates and applicants with no BPO experience
At least High School or Senior High School graduate
Strong English communication skills
Customer-focused and detail-oriented
Basic computer skills and multitasking ability
Willing to work onsite in Metro Manila
Open to shifting schedules including nights, weekends, and holidays
Training & Schedule
Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.
Apply Now
Start your career as a Call Center Agent for a Retail Account at Sapient Global Services and build your future in the retail and customer service industry.
Click the position below