Customer Service Representative - Retail
Metro Manila | Onsite

Job Description
We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.

Responsibilities:

Handle inbound customer inquiries via phone, chat, or email
Provide accurate information on products, prices, and promotions
Assist with orders, returns, and exchanges
Document all customer interactions and update system records
Escalate complex issues to supervisors
Maintain quality, productivity, and customer satisfaction standards

Schedule & Training:

Shifts include nights, weekends, and holidays
Paid training on retail processes and systems

Requirements:

High School or Senior High School graduate (College preferred)
Strong English communication
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and multitasking
Onsite work in Metro Manila

Open for

Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
Applicants with direct customer interaction experience are welcome to apply
Career shifters and fresh graduates are encouraged to apply

Why Join Us

Competitive salary with incentives
Exposure to retail accounts and skill-building opportunities
Supportive team culture and career development

Apply Now
Grow your career in retail customer service at Sapient while helping customers with their shopping needs.

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