Customer Service Representative (CSR) – Hotel Reservation Agent | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Hotel Reservation Agent
Looking for Call Center jobs in Metro Manila? Sapient is hiring Hotel Reservation Agent. If you enjoy helping customers, planning travel experiences, and delivering excellent service, this is a great opportunity to build a rewarding career in the hospitality and travel industry.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth.
Quick Job Overview
Position: Hotel Reservation Agent
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
Position: Hotel Reservation Agent
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
What You'll Do
As a Hotel Reservation Agent, you'll assist customers with hotel reservations, booking modifications, cancellations, and travel-related inquiries while providing exceptional customer service.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist customers with hotel reservations, room availability, and booking inquiries.
Process new reservations, booking modifications, cancellations, and refund requests based on company policies.
Provide information about hotel amenities, room rates, promotions, and loyalty programs.
Help customers with payment inquiries and reservation confirmations.
Update customer records accurately using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Answer inbound customer calls professionally and courteously.
Assist customers with hotel reservations, room availability, and booking inquiries.
Process new reservations, booking modifications, cancellations, and refund requests based on company policies.
Provide information about hotel amenities, room rates, promotions, and loyalty programs.
Help customers with payment inquiries and reservation confirmations.
Update customer records accurately using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Attention to detail and organizational skills
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Experience in hospitality, travel, hotel reservations, or BPO is an advantage but not always required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, quality analysts, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a collaborative and supportive environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the hospitality and travel industry.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Hotel Reservation Account Customer Service Representative do?
A Hotel Reservation Account Customer Service Representative assists customers with hotel bookings, room reservations, reservation changes, cancellations, payment inquiries, and general questions about hotel accommodations while delivering excellent customer service.
What is a Hotel Reservation Account?
A Hotel Reservation Account supports customers of hotels, resorts, and online travel booking companies. Representatives help guests book accommodations, modify reservations, confirm bookings, process cancellations, and provide information about hotel services and amenities.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, hospitality, tourism, hotel operations, travel, retail, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls. Some accounts may also include email or chat support.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Hotel Reservation Account Customer Service Representatives typically have:
Excellent communication skills
Customer service and hospitality skills
Active listening
Problem-solving abilities
Basic computer knowledge
Attention to detail
Time management
Ability to work in a fast-paced environment
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Performance incentives
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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