Email/Chat Agent needed | With or without BPO exp
Metro manila₱18,000 – ₱27,000/monthNon-VoiceEntry LevelSalesChat / EmailTraining Provided

Email/Chat Agent needed | With or without BPO exp

Posted June 21, 2026 · Apply before August 31, 2026

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Email Chat Agent (Non-Voice) | Up to ₱27,000 Monthly

Start Your Career in Email Chat Agent

Looking for Non-Voice jobs in Metro Manila? Sapient is hiring Email Chat Agent for a Non-Voice Account. If you have strong written communication skills, enjoy helping customers, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth in the BPO industry.

Quick Job Overview

  • Position: Email Chat Agent

  • Salary: Up to ₱27,000 monthly

  • Work Setup: Onsite

  • Employment Type: Full-time

  • Location: Metro Manila

  • Schedule: Shifting schedule

  • Training: Paid training provided

  • Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities

What You'll Do

As a Email Chat Agent, you'll assist customers through live chat, email, and other digital communication channels while delivering accurate, timely, and professional customer support.

Key Responsibilities

  • Respond to customer inquiries through live chat and other non-voice channels.

  • Assist customers with account concerns, product information, and service requests.

  • Resolve customer issues accurately and efficiently.

  • Provide clear, professional, and grammatically correct written responses.

  • Update customer records using company systems.

  • Escalate complex concerns to the appropriate team when necessary.

  • Meet quality, productivity, and customer satisfaction standards.

  • Handle multiple customer conversations simultaneously while maintaining service quality.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

  • High School, Senior High School, or College Graduate

  • Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).

  • Good English written communication skills

  • Basic computer knowledge and typing skills

  • Strong customer service and problem-solving abilities

  • Ability to multitask and manage multiple chat conversations

  • Willing to work onsite

  • Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?

Competitive Compensation

  • Up to ₱27,000 monthly salary

  • Performance incentives

  • Night differential

  • Overtime pay

  • Holiday pay

Great Employee Benefits

  • HMO from Day 1

  • Paid training

  • Paid leave credits

  • 13th Month Pay

  • Government-mandated benefits

  • Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, quality analysts, and team leaders started their careers as Chat Support Representatives. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a collaborative and supportive environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in customer support.

Hiring Process

Getting hired is simple:

  1. Submit your application.

  2. Complete the initial screening.

  3. Take the required assessment (if applicable).

  4. Attend the interview.

  5. Receive your job offer.

  6. Start your paid training.

Frequently Asked Questions

What does a Chat Support Representative do?

A Chat Support Representative assists customers through live chat, email, and other digital communication channels. They answer questions, resolve concerns, provide product or service information, and ensure customers receive timely and accurate support without handling phone calls.

What is a Non-Voice Account?

A Non-Voice Account provides customer support through written communication channels such as live chat, email, messaging platforms, and support tickets instead of voice calls.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, retail, hospitality, online support, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This is a non-voice account, where you'll primarily communicate with customers through live chat, email, and other digital platforms.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Chat Support Representatives typically have:

  • Excellent written English communication skills

  • Strong grammar and spelling

  • Customer service skills

  • Problem-solving abilities

  • Basic computer and typing skills

  • Time management

  • Attention to detail

  • Ability to multitask and handle multiple chats simultaneously

What benefits will I receive?

Qualified employees may enjoy:

  • Competitive salary

  • Paid training

  • HMO from Day 1

  • Paid leave credits

  • Government-mandated benefits

  • 13th Month Pay

  • Career growth opportunities

Explore More Career Opportunities

You may also be interested in:

  • Customer Service Representative – Healthcare Account

  • Customer Service Representative – Financial Account

  • Customer Service Representative – Travel Account

  • Customer Service Representative – Telco Account

  • Technical Support Representative

Apply Today

Ready to start your career in Non-Voice Customer Support?

Apply now for our Chat Support Representative (Non-Voice) opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career in the BPO industry.


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