Customer Service Representative (CSR) – Sales Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Customer Support (Sales Account)
Looking for Call Center jobs in Metro Manila? Sapient is hiring Customer Support (Sales Account). If you enjoy communicating with customers, identifying their needs, and recommending products or services, this is an excellent opportunity to build a rewarding career in sales and customer service.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, performance incentives, and opportunities for career advancement.
Quick Job Overview
Position: Customer Support (Sales Account)
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
Position: Customer Support (Sales Account)
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
What You'll Do
As a Customer Support (Sales Account), you'll engage with customers, understand their needs, and recommend products or services that best fit their requirements while delivering an outstanding customer experience.
Key Responsibilities
Handle inbound and/or outbound customer interactions professionally.
Identify customer needs and recommend suitable products or services.
Explain product features, pricing, promotions, and special offers.
Process orders, account updates, and service requests accurately.
Address customer concerns and resolve issues promptly.
Maintain accurate customer records using company systems.
Achieve individual and team sales and customer satisfaction goals.
Meet quality assurance and productivity standards.
Handle inbound and/or outbound customer interactions professionally.
Identify customer needs and recommend suitable products or services.
Explain product features, pricing, promotions, and special offers.
Process orders, account updates, and service requests accurately.
Address customer concerns and resolve issues promptly.
Maintain accurate customer records using company systems.
Achieve individual and team sales and customer satisfaction goals.
Meet quality assurance and productivity standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service, sales, and negotiation skills
Goal-oriented with the ability to meet performance targets
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Sales incentives and bonuses
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Sales incentives and bonuses
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, team leaders, and sales managers started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a collaborative and supportive environment where your success is recognized and rewarded. We provide the training, tools, and guidance you need to build a successful career in sales and customer service.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Sales Account Customer Service Representative do?
A Sales Account Customer Service Representative assists customers by recommending products or services, answering inquiries, processing orders, and helping customers make informed purchasing decisions while delivering excellent customer service.
What is a Sales Account?
A Sales Account focuses on promoting products or services, assisting customers with purchases, processing orders, and helping businesses achieve sales goals while maintaining high customer satisfaction.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, retail, sales, hospitality, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This position may involve voice support, outbound sales, or a combination of inbound and outbound customer interactions, depending on the assigned account.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Sales Account Customer Service Representatives typically have:
Excellent communication skills
Active listening
Sales and negotiation skills
Customer service skills
Problem-solving abilities
Basic computer knowledge
Confidence and persuasion skills
Goal-oriented mindset
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Performance and sales incentives
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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