Customer Service Representative Jobs in Quezon City | Sapient Global Services
A Telco Account Representative provides customer support for telecommunications services such as mobile plans, internet services, billing inquiries, and technical concerns. The role involves assisting customers through phone, chat, or email, resolving service issues, and ensuring customer satisfaction.
We are actively looking for applicants with customer-facing experience to join our growing team in Metro Manila! If you have experience dealing directly with customers, this is your chance to start a rewarding career in the BPO industry.
Job Responsibilities:
- Handle customer inquiries via phone, chat, or email
- Provide accurate information about services and processes
- Resolve customer concerns professionally and efficiently
- Document interactions and updates in the system
- Escalate complex concerns when needed
- Meet customer satisfaction and performance metrics
Preferred Applicants:
We highly encourage candidates with customer-facing experience to apply, including:
- Retail Staff / Mall Sales Associate
- Food Industry / Service Crew
- Hospitality & Front Desk Staff
- Sales Associate or Promodiser
- Cashier or Store Personnel
- Any role with direct customer interaction
Qualifications:
- At least High School or Senior High School graduate
- Good English communication skills
- Customer-oriented and solution-driven mindset
- Basic computer knowledge and multitasking skills
- Willing to work onsite in Metro Manila