Travel Agent Representative (CSR) | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Travel BPO Career with Sapient
Looking for a Travel Agent Representative (CSR) job in Metro Manila? Sapient is hiring CSRs for a Travel Account, and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills while learning about flight reservations, hotel bookings, travel changes, and customer support.
Quick Job Overview
Position: Travel Agent Representative (CSR)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Position: Travel Agent Representative (CSR)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Ready to Start Your Travel BPO Career?
Breaking into the BPO industry can be difficult when many job openings ask for previous experience.
Are you a fresh graduate, first-time job seeker, or career shifter? Find a role where you can earn while learning valuable skills.With a Travel Account, you'll help customers with flight bookings, hotel reservations, itinerary changes, and cancellations. You'll also answer travel-related questions and build valuable experience. No previous BPO or travel experience is required. Paid training will help you learn the account and develop your customer service skills.
Start your journey. Learn the industry. Build your career.
What You'll Do
Handle inbound customer calls professionally.
Assist with flight, hotel, and travel booking inquiries.
Help customers modify, cancel, or rebook reservations.
Provide information about travel policies, baggage, schedules, and available services.
Process booking changes and travel-related requests.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Handle inbound customer calls professionally.
Assist with flight, hotel, and travel booking inquiries.
Help customers modify, cancel, or rebook reservations.
Provide information about travel policies, baggage, schedules, and available services.
Process booking changes and travel-related requests.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Travel, tourism, hospitality, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Travel, tourism, hospitality, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Build specialized Travel Account experience and work toward future opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Your Travel Account Experience at Sapient
You'll work in a friendly, energetic, and game-inspired environment while learning how travel customer support works.
From handling reservations to helping customers manage unexpected changes, each interaction gives you an opportunity to develop your communication, problem-solving, and customer service skills.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO or travel experience to apply?
No. BPO and travel experience are not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Travel Account CSR do?
A Travel Agent Representative (CSR) assists customers with flight reservations, hotel bookings, itinerary changes, cancellations, rebooking, baggage inquiries, and travel-related concerns.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where is the Travel Account CSR position located?
The position is onsite in Metro Manila and follows a shifting schedule.
How much is the salary?
The position offers up to ₱27,000 monthly, plus applicable performance incentives, night differential, overtime pay, and holiday pay.
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