Customer Service Representative (CSR) – Retail Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Retail Account Specialist (CSR)
Looking for Call Center jobs in Metro Manila? Sapient is hiring Retail Account Specialist (CSR) for a Retail Account. If you enjoy assisting customers, solving concerns, and delivering outstanding service, this is a great opportunity to build a rewarding career in the retail and e-commerce industry.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth.
Quick Job Overview
Position: Retail Account Specialist (CSR)
Account: Retail Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, performance incentives, and career advancement opportunities
What You'll Do
As a Retail Account Specialist (CSR), you'll assist customers with retail and online shopping inquiries while delivering exceptional customer service. You'll help resolve concerns related to orders, products, deliveries, returns, and account management.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist customers with product inquiries, order status, and delivery updates.
Process orders, cancellations, returns, exchanges, and refund requests.
Help customers with account updates and payment-related inquiries.
Provide accurate information about products, promotions, and company policies.
Document customer interactions using company systems.
Escalate complex customer concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Ability to work in a fast-paced environment
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, quality analysts, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in customer service.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Retail Account Customer Service Representative do?
A Retail Account Customer Service Representative assists customers with product inquiries, online orders, shipping updates, returns, exchanges, refunds, account concerns, and general customer support while delivering an excellent shopping experience.
What is a Retail Account?
A Retail Account supports customers of retail stores, e-commerce platforms, and consumer brands. Representatives help customers with purchases, order tracking, product information, returns, exchanges, payments, and other retail-related concerns.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, retail, sales, hospitality, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls. Some accounts may also involve email or chat support.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Retail Account Customer Service Representatives typically have:
Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Time management
Ability to multitask in a fast-paced environment
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Performance incentives
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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Apply Today
Ready to start your career in the retail and e-commerce industry?
Apply now for our Customer Service Representative – Retail Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career in the BPO industry.