Healthcare Associate (Easy Account) - Mandaluyong
Mandaluyong₱17,000 – ₱27,000/monthVoiceEntry LevelSalesHealthcareTraining Provided

Healthcare Associate (Easy Account) - Mandaluyong

Posted May 10, 2026 · Apply before September 2, 2026

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Customer Service Representative (CSR) – Healthcare Account | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Healthcare Associate (Easy Account)

Looking for Call Center jobs in Metro Manila? Sapient is hiring Healthcare Associate (Easy Account) for a Healthcare Account. If you're passionate about helping people, solving problems, and providing excellent customer service, this is a great opportunity to build a rewarding career in the healthcare support industry.

Join our growing team and enjoy competitive pay, paid training, HMO benefits, and excellent opportunities for professional growth.

Quick Job Overview

  • Position: Healthcare Associate (Easy Account)

  • Account: Healthcare Account

  • Salary: Up to ₱27,000 monthly

  • Work Setup: Onsite

  • Employment Type: Full-time

  • Location: Metro Manila

  • Schedule: Shifting schedule

  • Training: Paid training provided

  • Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities

What You'll Do

As a Healthcare Associate (Easy Account), you'll assist members, patients, and healthcare providers by answering inquiries and providing support related to healthcare services, insurance, and medical benefits.

Key Responsibilities

  • Answer inbound customer calls professionally and courteously.

  • Assist members with healthcare benefits, insurance coverage, claims, and eligibility inquiries.

  • Help customers schedule appointments or provide information about healthcare services when applicable.

  • Explain healthcare plans, policies, and member benefits.

  • Process account updates and service requests accurately.

  • Document customer interactions using company systems.

  • Escalate complex concerns to the appropriate department when necessary.

  • Meet quality, productivity, and customer satisfaction standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

  • High School, Senior High School, or College Graduate

  • Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).

  • Good English communication skills

  • Basic computer knowledge

  • Strong customer service and problem-solving skills

  • High attention to detail

  • Willing to work onsite

  • Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?

Competitive Compensation

  • Up to ₱27,000 monthly salary

  • Performance incentives

  • Night differential

  • Overtime pay

  • Holiday pay

Great Employee Benefits

  • HMO from Day 1

  • Paid training

  • Paid leave credits

  • 13th Month Pay

  • Government-mandated benefits

  • Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the healthcare support industry.

Hiring Process

Getting hired is simple:

  1. Submit your application.

  2. Complete the initial screening.

  3. Take the required assessment (if applicable).

  4. Attend the interview.

  5. Receive your job offer.

  6. Start your paid training.

Frequently Asked Questions

What does a Healthcare Customer Service Representative do?

A Healthcare Customer Service Representative assists members, patients, and healthcare providers by answering questions about healthcare plans, insurance coverage, medical claims, eligibility, benefits, billing, and other healthcare-related services while providing excellent customer support.

What is a Healthcare Account?

A Healthcare Account supports customers of health insurance companies, hospitals, clinics, pharmacies, and other healthcare organizations. Representatives assist with benefit verification, claims inquiries, member services, appointment information, and healthcare plan support.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, healthcare, medical support, pharmacy, retail, hospitality, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This is primarily a voice account, where you'll assist customers through inbound phone calls.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Healthcare Customer Service Representatives typically have:

  • Excellent communication skills

  • Active listening

  • Customer service skills

  • Problem-solving abilities

  • Basic computer knowledge

  • Attention to detail

  • Empathy and patience

  • Ability to handle confidential information responsibly

What benefits will I receive?

Qualified employees may enjoy:

  • Competitive salary

  • Paid training

  • HMO from Day 1

  • Paid leave credits

  • Government-mandated benefits

  • 13th Month Pay

  • Career growth opportunities

Explore More Career Opportunities

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Apply Today

Ready to start your career in the healthcare support and BPO industry?

Apply now for our Customer Service Representative – Healthcare Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.