Customer Support Representative | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Career in Customer Support Representative
Looking for a Customer Support Representative job in Metro Manila with competitive pay, paid training, and career growth? Sapient is hiring CSRs for a voice account, and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills and start your BPO career.
Quick Job Overview
Position: Customer Support Representative
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Account Type: Voice
Experience: No BPO or call center experience required
Training: Paid training
Position: Customer Support Representative
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Account Type: Voice
Experience: No BPO or call center experience required
Training: Paid training
Ready to Start Your First BPO Job?
Starting your career can be challenging when many job openings require previous experience. If you're a fresh graduate, first-time job seeker, or career shifter, you may be looking for an opportunity where you can earn, learn, and gain valuable professional experience.
At Sapient, you don't need previous BPO experience to get started. You'll receive training and hands-on experience while assisting customers with inquiries, requests, and concerns. You'll also develop communication, problem-solving, and customer service skills that can support your long-term career growth.
Start where you are. Learn new skills. Level up your career.
What You'll Be Doing
Handle inbound customer calls professionally.
Answer questions about products, services, accounts, billing, and other concerns.
Provide accurate information and solutions.
Process customer requests and account updates.
Document customer interactions using company systems.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction goals.
Deliver a positive customer experience.
Handle inbound customer calls professionally.
Answer questions about products, services, accounts, billing, and other concerns.
Provide accurate information and solutions.
Process customer requests and account updates.
Document customer interactions using company systems.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction goals.
Deliver a positive customer experience.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Good English communication skills
Basic computer skills
Customer service and problem-solving skills
Attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Good English communication skills
Basic computer skills
Customer service and problem-solving skills
Attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Start as a CSR and build your experience toward opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
What It's Like at Sapient
Sapient promotes a friendly, energetic, and fun game-inspired work environment. You'll work with a team while learning new skills, gaining customer service experience, and progressing through your career journey.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO experience to apply?
No. BPO or call center experience is not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Customer Service Representative do?
A CSR handles customer inquiries, resolves concerns, processes requests, provides information, and documents customer interactions.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where will I work?
This is an onsite position in Metro Manila with a shifting schedule.
How much can I earn?
The position offers up to ₱27,000 monthly, plus applicable incentives, night differential, overtime pay, and holiday pay.
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Apply Today
Ready to start your career in the BPO industry?
Apply now for our Customer Service Representative (CSR) opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.