Customer Representative in Retail (CSR) – Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Career in Customer Representative in Retail
Looking for a Retail Account Customer Service Representative job in Metro Manila? Sapient is hiring CSRs for a Customer Representative in Retail, and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills while helping customers with product inquiries, orders, deliveries, returns, refunds, and other retail concerns.
Quick Job Overview
Position: Customer Representative in Retail
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Position: Customer Representative in Retail
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Ready to Build Your Career in Retail Customer Service?
Starting your first BPO job can feel challenging when many openings require previous experience. Maybe you're a fresh graduate, first-time job seeker, or career shifter looking for a stable opportunity where you can earn while developing valuable professional skills.
Here's the good news: you don't need BPO or retail experience to get started. A Retail Account gives you the opportunity to assist customers with product questions, orders, deliveries, returns, exchanges, refunds, and account concerns while building your communication, problem-solving, and customer service skills.
You'll receive paid training and hands-on coaching. Learn retail processes, gain confidence, and build experience for your future in the BPO industry.
Start where you are. Learn the role. Build your career.
What You'll Do
Handle inbound customer calls professionally.
Answer product and service inquiries.
Assist customers with orders, purchases, and account concerns.
Provide updates on deliveries and order status.
Process returns, exchanges, refunds, and cancellations.
Provide information about promotions, pricing, and product availability.
Document customer interactions and requests accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Handle inbound customer calls professionally.
Answer product and service inquiries.
Assist customers with orders, purchases, and account concerns.
Provide updates on deliveries and order status.
Process returns, exchanges, refunds, and cancellations.
Provide information about promotions, pricing, and product availability.
Document customer interactions and requests accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Retail, sales, hospitality, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Retail, sales, hospitality, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Build retail customer service experience and work toward opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Your Sapient Experience
At Sapient, you'll work in a friendly, energetic, and game-inspired environment while gaining hands-on experience in retail customer support.
You'll learn how to handle customer inquiries, manage orders, resolve concerns, navigate support systems, and provide solutions while developing skills that can support your long-term BPO career.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO or retail experience to apply?
No. BPO and retail experience are not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Retail Account CSR do?
A Retail Account CSR assists customers with product inquiries, orders, deliveries, returns, exchanges, refunds, cancellations, and account concerns.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where is the Retail Account CSR position located?
The position is onsite in Metro Manila and follows a shifting schedule.
How much can I earn?
The position offers up to ₱27,000 monthly, plus applicable performance incentives, night differential, overtime pay, and holiday pay.
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Apply Today
Ready to start your career in the retail and e-commerce industry?
Apply now for our Customer Service Representative – Retail Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career in the BPO industry.