Customer Assistant for Finance Account - Weekends off - Ortigas
Ortigas₱17,000 – ₱27,000/monthVoiceTraining Provided

Customer Assistant for Finance Account - Weekends off - Ortigas

Posted May 18, 2026 · Apply before September 2, 2026

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Customer Service Representative (CSR) – Financial Account | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila

Start Your Career in Customer Assistant for Finance

Looking for Call Center jobs in Metro Manila? Sapient is hiring a Customer Assistant for Finance for a Financial Account. If you enjoy helping customers, solving problems, and providing exceptional service, this could be the perfect opportunity for you to start or grow your career as a Customer Assistant for Finance. Join our growing team and enjoy competitive pay, paid training, HMO benefits, and exciting opportunities for career growth in the banking and financial services industry

Quick Job Overview

  • Position: Customer Assistant for Finance

  • Account: Financial Account

  • Salary: Up to ₱27,000 monthly

  • Work Setup: Onsite

  • Employment Type: Full-time

  • Location: Metro Manila

  • Schedule: Shifting schedule

  • Training: Paid training provided

  • Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities

What You'll Do

As a Customer Assistant for Finance, you'll assist customers with banking and financial service inquiries while providing accurate information and delivering excellent customer support.

Key Responsibilities

  • Answer inbound customer calls professionally and courteously.

  • Assist customers with account inquiries, balances, transactions, and payment concerns.

  • Help customers with online banking, credit card, debit card, and loan-related inquiries.

  • Process account updates, service requests, and dispute inquiries according to company policies.

  • Explain financial products, services, fees, and account features.

  • Verify customer information while following security and compliance procedures.

  • Escalate complex financial concerns to the appropriate department when necessary.

  • Meet quality, productivity, and customer satisfaction standards.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

  • High School, Senior High School, or College Graduate

  • Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).

  • Good English communication skills

  • Basic computer knowledge

  • Strong customer service and problem-solving skills

  • High attention to detail and accuracy

  • Willing to work onsite

  • Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?

Competitive Compensation

  • Up to ₱27,000 monthly salary

  • Performance incentives

  • Night differential

  • Overtime pay

  • Holiday pay

Great Employee Benefits

  • HMO from Day 1

  • Paid training

  • Paid leave credits

  • 13th Month Pay

  • Government-mandated benefits

  • Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and grow your career in the financial services industry.

Hiring Process

Getting hired is simple:

  1. Submit your application.

  2. Complete the initial screening.

  3. Take the required assessment (if applicable).

  4. Attend the interview.

  5. Receive your job offer.

  6. Start your paid training.

Frequently Asked Questions

What does a Financial Account Customer Service Representative do?

A Financial Account Customer Service Representative assists customers with banking and financial service inquiries, including account balances, transactions, payments, credit cards, online banking, and general account support while providing excellent customer service.

What is a Financial Account?

A Financial Account supports customers of banks, credit card companies, digital banking providers, insurance companies, and other financial institutions. Representatives help customers manage their accounts, resolve issues, process requests, and answer questions about financial products and services.

Do I need call center experience?

Qualifications may vary depending on the account. Applicants with experience in customer service, banking, retail, hospitality, finance, or BPO are encouraged to apply.

Is this a voice or non-voice account?

This is primarily a voice account, where you'll assist customers through inbound phone calls.

Is this a work-from-home job?

No. This position requires employees to work onsite in Metro Manila.

What skills are important for this role?

Successful Financial Account Customer Service Representatives typically have:

  • Excellent communication skills

  • Active listening

  • Customer service skills

  • Problem-solving abilities

  • Basic computer knowledge

  • Attention to detail

  • Time management

  • Ability to handle confidential customer information responsibly

What benefits will I receive?

Qualified employees may enjoy:

  • Competitive salary

  • Paid training

  • HMO from Day 1

  • Paid leave credits

  • Government-mandated benefits

  • 13th Month Pay

  • Career growth opportunities

Explore More Career Opportunities

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Apply Today

Ready to start your career in the financial services and BPO industry?

Apply now for our Customer Service Representative – Financial Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.