Call Center Agent Hiring | Telco Account | Sapient Global Services

Quezon City | Onsite | Up to ₱27,000/month | Fresh Graduates Welcome

Why Join Sapient Global Services

• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Strong career opportunities in the telecommunications and customer service industry
• Ideal for beginners and applicants with no BPO experience
• Training-focused and supportive environment

Sapient Global Services is actively hiring Call Center Agents for Telco Accounts across Metro Manila. If you are searching for telco account hiring, telecommunications customer service jobs, call center agent hiring, or an entry-level BPO opportunity with no experience, this is your chance to start a stable career in the telecom industry.

We are open to fresh graduates, career shifters, and applicants with no BPO experience. Full training is provided from Day 1.

Location

Muñoz, Quezon City (Main Onsite Site)

Other Sites:

• Quezon City

• Pasig City

• Mandaluyong City

• Makati City

• Manila

Job Overview

As a Call Center Agent / Customer Service Representative for a Telco Account, you will assist customers with telecommunications-related concerns such as mobile services, internet connectivity, billing inquiries, account management, and technical troubleshooting support. You will ensure customers receive fast and reliable assistance for their service needs.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email

• Assist customers with billing, account, and service-related concerns

• Provide troubleshooting support for internet and mobile services

• Process account changes, upgrades, and service requests

• Resolve customer concerns professionally and efficiently

• Record customer interactions in internal systems

• Escalate complex technical issues to the appropriate teams

• Meet quality and performance targets

Requirements

• Open to fresh graduates and applicants with no BPO experience

• At least High School or Senior High School graduate

• Strong English communication skills

• Customer-focused and willing to learn

• Basic computer skills and multitasking ability

• Willing to work onsite in Metro Manila

• Open to shifting schedules including nights, weekends, and holidays

Training & Schedule

Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.

Apply Now

Start your career as a Call Center Agent for a Telco Account at Sapient Global Services and build your future in the telecommunications and customer service industry.