Call Center Agent Hiring | Telco Account | Sapient Global Services

Quezon City | Onsite | Up to ₱27,000/month | Fresh Graduates Welcome

Quick Answer

This is an onsite Call Center Agent / Customer Service Representative role for a Telco Account at Sapient Global Services, based in Muñoz, Quezon City, with other site options in Pasig, Mandaluyong, Makati, and Manila. It pays up to ₱27,000/month, requires no prior BPO experience, and is open to fresh graduates and career shifters, with paid training from Day 1.

Why Join Sapient Global Services

• Competitive salary up to ₱27,000 per month
• Performance-based incentives
• Strong career opportunities in the telecommunications and customer service industry
• Ideal for beginners and applicants with no BPO experience
• Training-focused and supportive environment

Sapient Global Services is actively hiring Call Center Agents for Telco Accounts across Metro Manila. If you are searching for telco account hiring, telecommunications customer service jobs, call center agent hiring, or an entry-level BPO opportunity with no experience, this is your chance to start a stable career in the telecom industry.

We are open to fresh graduates, career shifters, and applicants with no BPO experience. Full training is provided from Day 1.

You Don't Need a "Perfect Resume" to Start Here

Most call center postings say "fresh graduates welcome" and then quietly filter you out for having zero BPO experience. This one doesn't. If you're worried about not having the right background, not knowing telecom jargon, or getting stuck in a role with no growth path, this posting was written for you — real training, real accounts, real career track, starting Day 1.

Location

Muñoz, Quezon City (Main Onsite Site)

Other Sites:

• Quezon City
• Pasig City
• Mandaluyong City
• Makati City
• Manila

Job Overview

As a Call Center Agent / Customer Service Representative for a Telco Account, you will assist customers with telecommunications-related concerns such as mobile services, internet connectivity, billing inquiries, account management, and technical troubleshooting support. You will ensure customers receive fast and reliable assistance for their service needs.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Assist customers with billing, account, and service-related concerns
• Provide troubleshooting support for internet and mobile services
• Process account changes, upgrades, and service requests
• Resolve customer concerns professionally and efficiently
• Record customer interactions in internal systems
• Escalate complex technical issues to the appropriate teams
• Meet quality and performance targets

Requirements

• Open to fresh graduates and applicants with no BPO experience
• At least High School or Senior High School graduate
• Strong English communication skills
• Customer-focused and willing to learn
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila
• Open to shifting schedules including nights, weekends, and holidays

Training & Schedule

Paid training from Day 1 with full onboarding support. Shifting schedules depending on account assignment in a fast-paced but guided environment.

Frequently Asked Questions

Is a Telco account difficult?

Telco accounts can be fast-paced since you'll assist customers with billing, account, and technical concerns. The experience you gain helps you build skills that are valuable throughout the BPO industry.

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Why should I choose a Telco account?

A Telco account allows you to develop strong communication, customer service, and problem-solving skills while gaining experience that's recognized by many BPO employers.

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Is Telco experience valuable?

Yes. Telco experience is highly regarded because it shows you can handle challenging customer interactions and perform well in a fast-paced environment.

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Will I receive training?

Yes. Bellsoft Global provides paid training from Day 1 to help you build the knowledge and confidence needed before assisting customers.

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Do I need technical knowledge?

No. You'll receive training on the tools, systems, and processes needed to support customers, so prior technical expertise isn't required.

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Can I grow my career in a Telco account?

Yes. A Telco account offers opportunities to develop your skills and qualify for future roles such as Team Leader, Trainer, Quality Analyst, or other leadership positions.

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Is a Telco account a good career choice?

Yes. A Telco account offers competitive compensation, continuous learning, and valuable experience that can help you advance your career in the BPO industry.