Customer Service Representative – Digital Marketing, SEO & Paid Media Account

Have Digital Marketing Experience? Put It to Work in Customer Service.

Sapient is looking for Customer Service Representatives (CSRs) - Digital Ads Marketing with at least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing.

This opportunity is designed for candidates who understand digital marketing and want to apply their knowledge in a customer service role supporting a Tech & Consumer account.

First, Let's Make the Role Clear

Position: Customer Service Representative - Digital Ads Marketing

This is a CSR position, not a traditional Digital Marketing Specialist role.

Your digital marketing background is important because you will support customers who use or interact with digital advertising products, platforms, and services.

Job Summary

As a Customer Service Representative – Digital Ads Marketing Account, you will provide professional assistance to customers regarding digital advertising-related concerns.

You may handle inquiries involving:

Digital advertising accounts
Advertising campaigns
Google Ads
Meta Ads
Campaign settings
Audience targeting
Advertising-related tools
Account concerns
Basic campaign troubleshooting

The goal is to provide customers with clear, accurate, and helpful support while following the account's procedures and quality standards.

Minimum Experience Requirement

Candidates must have at least 6 months of experience in one or more of these areas:

Digital Advertising

Experience managing, supporting, or working with online advertisements.

Google Ads / PPC

Experience with paid search, keywords, campaigns, budgets, bidding, or performance monitoring.

Meta Ads

Experience with Facebook Ads, Instagram Ads, or Meta Ads Manager.

SEO

Experience with search engine optimization, keyword research, website optimization, or content optimization.

Digital Marketing

Experience supporting online marketing campaigns, social media advertising, paid media, or digital marketing strategies.

Skills and Tools That May Be Relevant

Your previous experience may include working with:

Google Ads
Meta Ads Manager
Google Analytics
Google Search Console
PPC Platforms
SEO Tools
Digital Marketing Analytics

Familiarity with CTR, CPC, conversions, conversion rate, and ROAS is also an advantage.

Who Can Apply?

You may be a good fit if you have previously worked as:

Customer Service Representative
Customer Support Representative
Digital Marketing Specialist
Digital Marketing Associate
Digital Ads Specialist
SEO Specialist
PPC Specialist
Paid Media Specialist
Digital Advertising Specialist
Social Media Specialist

The most important requirement is having at least 6 months of relevant Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing experience.

What Will You Do as a CSR?

Your responsibilities may include:

1. Customer Assistance
Respond to customer questions and concerns regarding digital advertising products and services.

2. Account Support
Assist with concerns involving advertising accounts and related platform features.

3. Campaign Support
Provide basic assistance regarding campaign-related questions and concerns.

4. Issue Resolution
Identify customer concerns and provide appropriate solutions based on established procedures.

5. Customer Experience
Maintain professional communication and deliver a positive customer experience.

Career Opportunity Details

📌 Position: Customer Service Representative - Digital Ads Marketing
📌 Company: Sapient
📍 Location: Eastwood, Quezon City
🏢 Work Setup: Onsite
⏳ Experience: At least 6 months relevant experience
💰 Package: Up to ₱40,000
🎁 Sign-On Bonus: ₱30,000

Frequently Asked Questions About the Position

Is this a Digital Marketing Specialist position?

No. This is a Customer Service Representative position. Applicants must have digital marketing or advertising experience because the account supports customers with digital advertising-related concerns.

How much experience do I need?

You need at least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing.

Can an SEO Specialist apply?

Yes. Candidates with at least 6 months of relevant SEO experience are encouraged to apply.

Can a Google Ads or PPC Specialist apply?

Yes. Experience with Google Ads, PPC, paid search, or digital advertising is relevant.

Do I need experience in every skill listed?

No. You only need relevant experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing.

Where is the job located?

The position is based in Eastwood, Quezon City and requires onsite reporting.

📩 How to Apply

If you have the required digital marketing experience and are ready to bring your knowledge into a Customer Service Representative role, send your updated resume to:

“applyatsapient@gmail.com”

Subject: Application – CSR Digital Ads Account

We are also hiring BPO/Call Center Agents in Quezon City. You can check the links below, and feel free to share them with anyone who may be interested.

Apply today and join Sapient!