Customer Service Representative (CSR) – Travel Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Airline Ticketing Agents (CSR)
Looking for Call Center jobs in Metro Manila? Sapient is hiring Airline Ticketing Agents (CSR) for a Travel Account. If you're passionate about helping customers, solving problems, and providing exceptional travel support, this is a great opportunity to build a rewarding career in the travel and BPO industry.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and excellent opportunities for professional growth.
Quick Job Overview
Position: Airline Ticketing Agents (CSR)
Account: Travel Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Airline Ticketing Agents (CSR), you'll assist customers with travel-related concerns, including flight reservations, hotel bookings, itinerary changes, cancellations, and general travel inquiries while delivering excellent customer service.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist customers with flight, hotel, and travel booking inquiries.
Help customers modify, cancel, or rebook travel reservations.
Provide information about travel policies, baggage guidelines, schedules, and available services.
Process booking updates and travel-related requests accurately.
Document customer interactions using company systems.
Escalate complex travel concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
High attention to detail
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the travel and BPO industry.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Travel Customer Service Representative do?
A Travel Customer Service Representative assists customers with flight reservations, hotel bookings, itinerary changes, cancellations, refunds, baggage inquiries, travel policies, and other travel-related concerns while providing excellent customer support.
What is a Travel Account?
A Travel Account supports customers of airlines, online travel agencies, hotels, cruise lines, and other travel service providers. Representatives help customers manage reservations, travel plans, schedules, and booking concerns.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, travel, hospitality, tourism, airline services, hotel operations, retail, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Travel Customer Service Representatives typically have:
Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Patience and professionalism
Ability to work in a fast-paced environment
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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Apply Today
Ready to start your career in the travel and BPO industry?
Apply now for our Customer Service Representative – Travel Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.