Airline Ticketing Agents (CSR) | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Career in Airline Ticketing Agents (CSR) with Sapient
Looking for a Travel Account Customer Service Representative job in Metro Manila? Sapient is hiring CSRs for a Airline Ticketing Agents (CSR), and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills while learning about flight reservations, hotel bookings, travel changes, and customer support.
Quick Job Overview
Position: Airline Ticketing Agents (CSR)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Position: Airline Ticketing Agents (CSR)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Ready to Start Your Travel BPO Career?
Breaking into the BPO industry can be difficult when many job openings ask for previous experience. If you're a fresh graduate, first-time job seeker, or career shifter, you may be looking for a role where you can earn while learning valuable skills.
With a Travel Account, you can start building your experience by helping customers with flight bookings, hotel reservations, itinerary changes, cancellations, and travel-related questions. You don't need previous BPO or travel experience to get started—you'll receive training to help you learn the account and develop your customer service skills.
Start your journey. Learn the industry. Build your career.
What You'll Do
Handle inbound customer calls professionally.
Assist with flight, hotel, and travel booking inquiries.
Help customers modify, cancel, or rebook reservations.
Provide information about travel policies, baggage, schedules, and available services.
Process booking changes and travel-related requests.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Handle inbound customer calls professionally.
Assist with flight, hotel, and travel booking inquiries.
Help customers modify, cancel, or rebook reservations.
Provide information about travel policies, baggage, schedules, and available services.
Process booking changes and travel-related requests.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Travel, tourism, hospitality, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Travel, tourism, hospitality, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Build specialized Travel Account experience and work toward future opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Your Travel Account Experience at Sapient
You'll work in a friendly, energetic, and game-inspired environment. You'll also learn how travel customer support works.
You'll handle reservations and help customers manage unexpected changes. Each interaction helps develop your communication, problem-solving, and customer service skills.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO or travel experience to apply?
No. BPO and travel experience are not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Travel Account CSR do?
A Travel Account CSR assists customers with flight reservations, hotel bookings, itinerary changes, cancellations, rebooking, baggage inquiries, and travel-related concerns.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where is the Travel Account CSR position located?
The position is onsite in Metro Manila and follows a shifting schedule.
How much is the salary?
The position offers up to ₱27,000 monthly, plus applicable performance incentives, night differential, overtime pay, and holiday pay.
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Apply Today
Ready to start your career in the travel and BPO industry?
Apply now for our Customer Service Representative – Travel Account opening and become part of Sapient's growing team. We look forward to helping you build a rewarding and successful career.