CSR - TRAVEL ACCOUNT
Job Responsibilities:
- Assist customers via various communication channels, including phone, email, and chat, to address inquiries, provide travel information, and resolve issues promptly and professionally.
- Utilize your expertise in Global Distribution Systems (GDS) to efficiently search and book flights, hotels, car rentals, and other travel-related services.
- Collaborate with internal teams to coordinate seamless travel arrangements and resolve any booking discrepancies.
- Stay up-to-date with industry trends, travel regulations, and destination information to offer accurate and relevant guidance to customers.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Provide recommendations and suggestions to enhance customers’ travel experiences based on their preferences and needs.
Job Requirements:
- Must possess good English communication skills
- College Graduate of Tourism or any Related Course
- Preferably with Airline and GDS Experience
- No BPO experience required
- Amenable to working on shifting schedule
- Willing to work Onsite
Perks and Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training program to enhance your GDS skills and industry knowledge.
- Opportunity for career growth and advancement within a dynamic and innovative company.
- Access to exclusive travel perks and discounts.
- Collaborative and inclusive work environment that values diversity and creativity.
- Medical / Health Insurance (HMO on Day 1 + dependents)
- Paid Holidays
- Paid Sick Leave
- Paid Vacation Leave
- Opportunities for promotion
- Opportunities for Dayshift schedule
- Package with a signing bonus of PHP 20,000
14th-month pay - Life Insurance Coverage