Non-voice Account – Paid Training

Hiring Call Center Agents - Cubao site

Retail Account - Customer Service Representative

Retail Account - Customer Service Representative

Job Responsibilities:

  • Answer incoming customer calls and inquiries
  • Provide information and assistance to customers
  • Resolve customer complaints and escalate issues as needed
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members and other stakeholders to improve customer service processes

Job Requirements:

  • High school diploma or equivalent required
  • Minimum of 1-2 years of experience in a customer service role, preferably in a BPO or related industry
  • Excellent communication and interpersonal skills Strong problem-solving and decision-making skills
  • Familiarity with customer service tools and technologies, such as Customer
  • Relationship Management (CRM) software, is a plus Ability to work independently and as part of a team, and adapt to changing customer needs and priorities

Perks and Benefits

  • Competitive Salary
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life
  • Insurance for Qualified Staff
  • Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
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