Hiring Customer Care Agent
Are you looking for BPO jobs in Metro Manila with fixed weekends off and onsite setup?
Sapient BPO is Hiring Customer Care Agent for our Voice and Non-voice account in Metro sites. Apply now and jumpstart your BPO career in 2025!
- Customer Care Agent
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Respond promptly to customer inquiries via phone, email, or chat, ensuring each interaction is resolved professionally and with care.
Provide accurate information on products, services, and company policies, helping customers make informed decisions and feel confident in their choices.
Process customer orders, returns, exchanges, and account updates efficiently while maintaining accuracy and protecting customer information at all times.
Document all customer interactions thoroughly in the system, ensuring records are clear, complete, and accessible for future reference or escalation.
Consistently meet or exceed performance targets for response time, issue resolution, customer satisfaction, and adherence to quality standards and procedures.
What You Need :
- Must possess clear verbal and written communication abilities to effectively interact with customers, understand their concerns, and provide accurate solutions in a polite and professional manner.
- A strong passion for helping others, with the ability to remain patient, empathetic, and calm under pressure while resolving customer complaints and inquiries.
- Ability to quickly analyze customer issues and provide practical, timely solutions. Must think critically and take initiative when handling unexpected situations.
- Familiarity with computers, email, CRM software, and call center systems. Ability to navigate online tools while maintaining smooth conversations with customers.
Must be able to handle multiple tasks efficiently, manage call volumes, and prioritize responsibilities without sacrificing service quality.
For Interested Applicants, please fill up the form below and submit.
➡Wait for the interview schedule on your email.
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