Now Hiring Call Center Agent - Quezon City
Are you looking for BPO jobs in Quezon City with fixed weekends off and onsite setup?
Sapient BPO is hiring Call Center Agent for our voice account in Eton Centris. Apply now and jumpstart your BPO career in 2025!
- Call Center Agent – Quezon City
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
- Handle customer inquiries, provide solutions, and resolve issues across various channels.
- Offer accurate information about products, services, and company policies.
- Process orders, returns, and account updates efficiently.
- Maintain high standards of customer service and satisfaction.
- Meet performance targets for productivity, quality, and customer satisfaction.
- Document interactions and transactions accurately.
Follow call center scripts and compliance procedures when required
Collect customer feedback and suggest improvements to products/services
- Participate in ongoing training and team meetings
- Route calls to appropriate departments or escalate when necessary
What You Need :
High school diploma or equivalent (required); associate degree is a plus
Proven experience in a call center or customer service role (preferred)
Excellent verbal and written communication skills
Strong active listening and interpersonal skills
Ability to stay calm and handle pressure or upset customers
Familiarity with CRM systems, call center equipment, or relevant software
Fast typing skills and good data entry accuracy
Strong multitasking, time management, and organizational skills
Ability to follow instructions, scripts, and procedures
Problem-solving mindset and attention to detail
Flexibility to work various shifts, including evenings, weekends, or holidays
Bilingual or multilingual skills are a plus
A positive attitude and willingness to learn
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For Interested Applicants, please fill up the form below and submit.
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