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Chat Support Agent – Non-Voice | Cubao, Quezon City

Looking for BPO careers 2025 in a non-voice setup? Don’t miss this opportunity to join one of the fastest-growing teams in Cubao. Click the Apply Now button and start your journey.

Sapient is hiring Chat Support Agents for a non-voice account in the Cubao Site. Work onsite and earn up to PHP 25,000. Includes paid training, HMO, 13th month pay, and government benefits. Start ASAP!

  • High school graduate (Old Curriculum) or SHS graduate (New Curriculum).

  • Willing to work onsite at our Cubao, Quezon City location.

  • Available for flexible shifts, including day or night shifts.

  • Excellent written English communication skills with attention to grammar and tone.

  • Strong multitasking abilities and fast typing speed (at least 35 WPM).

  • Comfortable navigating multiple systems and screens simultaneously.

  • Reliable and detail-oriented with a focus on customer satisfaction.

Perks and Benefits

  • Competitive Salary (to be discussed during the hiring process).
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life
  • Insurance for Qualified Staff
  • Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Chat-Support-Non-Voice

Your Day to Day :

  • Handle customer inquiries via voice calls, emails, chats, or messaging apps with professionalism, clarity, and a customer-first mindset.

  • Resolve product, service, or billing concerns by accurately diagnosing issues and providing timely, effective solutions across communication channels.

  • Maintain detailed and organized documentation of all customer interactions, ensuring accuracy for audits, follow-ups, or escalations.

  • Deliver consistent and high-quality service by following standard procedures, scripts, and brand guidelines across all voice and non-voice interactions.

  • Escalate unresolved or complex issues to the appropriate departments, ensuring customers receive the help they need without unnecessary delays.

  • Meet performance metrics including average handling time, customer satisfaction score, first contact resolution, and response accuracy.

What You Need :

  • For voice accounts, clear and confident verbal communication is essential. For non-voice, excellent written English and typing skills are required to handle chat, email, or ticket-based support.
  • Ability to understand customer concerns quickly and respond appropriately, whether through phone conversations or written messages.

  • Must be patient, empathetic, and polite when dealing with all types of customers. Able to maintain professionalism under pressure.

  • For non-voice accounts, a minimum of 30–45 WPM with high accuracy is preferred to ensure efficient service.

  • Comfortable using CRM tools, chat platforms, email systems, and basic troubleshooting for common tech issues related to customer inquiries.
  • Capable of switching between tasks, learning new systems quickly, and adjusting to changing processes or client requirements in both voice and non-voice environments.

 

For Interested Applicants, please fill up the form below and submit.

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