Customer Service Representative – Travel
Metro Manila | Onsite
Sapient
About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.
Job Description
We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.
Responsibilities:
Respond to travel inquiries via phone, chat, or email
Assist with flight, hotel, or tour reservations
Modify or cancel bookings as needed
Document interactions and booking details accurately
Escalate complex travel issues to supervisors
Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
Shifts may include nights, weekends, and holidays
Paid training on travel systems and company processes
Requirements:
High School or Senior High School graduate (College preferred)
Excellent English communication skills
Customer-focused, detail-oriented, and solution-driven
Basic computer skills
Willing to work onsite in Metro Manila
Why Join Us
Competitive salary with performance incentives
Exposure to diverse travel accounts
Mentorship, training, and opportunities for career growth
Apply Now
Help travelers enjoy seamless experiences while building your career in the BPO industry at Sapient.