We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements:
At least High School or Senior High School graduate
Strong English communication skills, both written and spoken
Customer-focused, detail-oriented, and problem-solving mindset
Basic computer literacy and multitasking ability
Willing to work onsite in Metro Manila
Why Join Us
Competitive salary with performance-based incentives
Supportive and collaborative work environment
Opportunities for professional development, coaching, and career advancement
Job Types: Full-time, Permanent, Fixed term, Temporary, Fresh graduate
Benefits:
- Additional leave
- Company Christmas gift
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Work Location: In person