Customer Service Representative – Retail
Metro Manila | Onsite
Sapient
About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.
Job Description
We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.
Responsibilities:
Handle inbound customer inquiries via phone, chat, or email
Provide accurate information on products, prices, and promotions
Assist with orders, returns, and exchanges
Document all customer interactions and update system records
Escalate complex issues to supervisors
Maintain quality, productivity, and customer satisfaction standards
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on retail processes and systems
Requirements:
High School or Senior High School graduate (College preferred)
Strong English communication
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and multitasking
Onsite work in Metro Manila
Why Join Us
Competitive salary with incentives
Exposure to retail accounts and skill-building opportunities
Supportive team culture and career development
Apply Now
Grow your career in retail customer service at Sapient while helping customers with their shopping needs.