Customer Service Representative - Retail
Metro Manila | Onsite
Job Description
We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.
Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on products, prices, and promotions
• Assist with orders, returns, and exchanges
• Document all customer interactions and update system records
• Escalate complex issues to supervisors
• Maintain quality, productivity, and customer satisfaction standards
Schedule & Training:
• Shifts include nights, weekends, and holidays
• Paid training on retail processes and systems
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking
• Onsite work in Metro Manila
Why Join Us
• Competitive salary with incentives
• Exposure to retail accounts and skill-building opportunities
• Supportive team culture and career development
Apply Now
Grow your career in retail customer service at Sapient while helping customers with their shopping needs.
Metro Manila | Onsite
Job Description
We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.
Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on products, prices, and promotions
• Assist with orders, returns, and exchanges
• Document all customer interactions and update system records
• Escalate complex issues to supervisors
• Maintain quality, productivity, and customer satisfaction standards
Schedule & Training:
• Shifts include nights, weekends, and holidays
• Paid training on retail processes and systems
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking
• Onsite work in Metro Manila
Why Join Us
• Competitive salary with incentives
• Exposure to retail accounts and skill-building opportunities
• Supportive team culture and career development
Apply Now
Grow your career in retail customer service at Sapient while helping customers with their shopping needs.