Customer Service Representative - Financial
Metro Manila | OnsiteJob Description
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and professional support for financial matters.
We are hiring Financial Customer Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and professional support for financial matters.
Responsibilities:
- Respond to financial inquiries via phone, chat, or email
- Assist clients with billing, payments, and account updates
- Resolve transaction-related issues efficiently
- Document all interactions accurately
- Escalate complex issues to supervisors
- Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on financial systems and procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong English communication
- Detail-oriented and customer-focused
- Basic computer skills and multitasking ability
- Willing to work onsite in Metro Manila
Open for
- Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
- Applicants with direct customer interaction experience are welcome to apply
- Career shifters and fresh graduates are encouraged to apply
Why Join Us
- Competitive pay and performance-based incentives
- Exposure to financial accounts and professional growth
- Collaborative and supportive team environment
If you are interested in other accounts, kindly click the link below.
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Build your career in financial customer service at Sapient while helping clients manage their accounts efficiently.
Build your career in financial customer service at Sapient while helping clients manage their accounts efficiently.