Customer Service Representative (CSR) – Healthcare Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila
Start Your Career in Customer Support (Healthcare Specialist)
Looking for Call Center jobs in Metro Manila? Sapient is hiring Customer Support (Healthcare Specialist) for a Healthcare Account. If you're passionate about helping people, solving problems, and providing excellent customer service, this is a great opportunity to build a rewarding career in the healthcare support industry.
Join our growing team and enjoy competitive pay, paid training, HMO benefits, and excellent opportunities for professional growth.
Quick Job Overview
Position: Customer Support (Healthcare Specialist)
Account: Healthcare Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
Position: Customer Support (Healthcare Specialist)
Account: Healthcare Account
Salary: Up to ₱27,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Metro Manila
Schedule: Shifting schedule
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Customer Support (Healthcare Specialist), you'll assist members, patients, and healthcare providers by answering inquiries and providing support related to healthcare services, insurance, and medical benefits.
Key Responsibilities
Answer inbound customer calls professionally and courteously.
Assist members with healthcare benefits, insurance coverage, claims, and eligibility inquiries.
Help customers schedule appointments or provide information about healthcare services when applicable.
Explain healthcare plans, policies, and member benefits.
Process account updates and service requests accurately.
Document customer interactions using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Answer inbound customer calls professionally and courteously.
Assist members with healthcare benefits, insurance coverage, claims, and eligibility inquiries.
Help customers schedule appointments or provide information about healthcare services when applicable.
Explain healthcare plans, policies, and member benefits.
Process account updates and service requests accurately.
Document customer interactions using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
High School, Senior High School, or College Graduate
Open to applicants with at least 1 month of BPO experience or at least 6 months of customer-facing experience in another industry (e.g., cashier, sales associate, receptionist, or similar roles).
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
High attention to detail
Willing to work onsite
Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?
Competitive Compensation
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Great Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Representatives. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the healthcare support industry.
Hiring Process
Getting hired is simple:
Submit your application.
Complete the initial screening.
Take the required assessment (if applicable).
Attend the interview.
Receive your job offer.
Start your paid training.
Frequently Asked Questions
What does a Healthcare Customer Service Representative do?
A Healthcare Customer Service Representative assists members, patients, and healthcare providers by answering questions about healthcare plans, insurance coverage, medical claims, eligibility, benefits, billing, and other healthcare-related services while providing excellent customer support.
What is a Healthcare Account?
A Healthcare Account supports customers of health insurance companies, hospitals, clinics, pharmacies, and other healthcare organizations. Representatives assist with benefit verification, claims inquiries, member services, appointment information, and healthcare plan support.
Do I need call center experience?
Qualifications may vary depending on the account. Applicants with experience in customer service, healthcare, medical support, pharmacy, retail, hospitality, or BPO are encouraged to apply.
Is this a voice or non-voice account?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Metro Manila.
What skills are important for this role?
Successful Healthcare Customer Service Representatives typically have:
Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Empathy and patience
Ability to handle confidential information responsibly
What benefits will I receive?
Qualified employees may enjoy:
Competitive salary
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities
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