Customer Support (Healthcare Specialist) – Healthcare Account | Up to ₱27,000 Monthly
Onsite | Full-time | Metro Manila | Shifting Schedule
Start Your Healthcare BPO Career with Sapient
Looking for a Customer Support (Healthcare Specialist) job in Metro Manila? Sapient is hiring CSRs for a Healthcare Account, and no BPO or call center experience is required.
Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills while learning about healthcare benefits, coverage, eligibility, claims, and member support.
Quick Job Overview
Position: Customer Support (Healthcare Specialist)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Position: Customer Support (Healthcare Specialist)
Salary: Up to ₱27,000 monthly
Location: Metro Manila
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting
Experience: No BPO or call center experience required
Training: Paid training
Ready to Build Your Career in Customer Support (Healthcare Specialist)?
Starting your first BPO job can be challenging when many openings require previous experience. Maybe you're a fresh graduate ready to earn, a first-time job seeker looking for your first professional opportunity, or a career shifter searching for a new direction.
Here's the good news: you don't need BPO or healthcare experience to get started. A Healthcare Account gives you the opportunity to assist customers with benefits, coverage, eligibility, claims, provider information, and member concerns while developing communication, problem-solving, and customer service skills.
With paid training and hands-on coaching, you'll learn healthcare support processes, build confidence, and gain specialized customer service experience.
Start where you are. Learn something new. Build your career.
What You'll Do
Handle inbound customer calls professionally.
Assist members with healthcare benefits and coverage inquiries.
Provide information about eligibility, providers, claims, and services.
Help customers understand account or healthcare-related concerns.
Process account updates and service requests.
Verify customer information while following privacy and security procedures.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Handle inbound customer calls professionally.
Assist members with healthcare benefits and coverage inquiries.
Provide information about eligibility, providers, claims, and services.
Help customers understand account or healthcare-related concerns.
Process account updates and service requests.
Verify customer information while following privacy and security procedures.
Document customer interactions accurately.
Escalate complex concerns when necessary.
Meet quality, productivity, and customer satisfaction standards.
Who Can Apply?
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Healthcare, medical, insurance, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Able to handle sensitive customer information responsibly
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
High School, Senior High School, or College Graduate
No BPO or call center experience required
Fresh graduates and first-time job seekers are welcome
Career shifters are welcome
Healthcare, medical, insurance, retail, or customer service experience is an advantage but not required
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
Good attention to detail
Able to handle sensitive customer information responsibly
Willing to work onsite in Metro Manila
Willing to work shifting schedules, including weekends and holidays when required
Compensation & Benefits
Salary & Incentives
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Up to ₱27,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay
Employee Benefits
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs
Career Growth
Build specialized healthcare customer service experience and work toward opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.
Your Sapient Experience
At Sapient, you'll work in a friendly, energetic, and game-inspired environment while gaining hands-on experience in healthcare customer support.
You'll learn how to assist members, navigate account information, follow healthcare processes, protect sensitive information, and provide appropriate solutions to customer concerns.
Hiring Process
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Submit your application
Complete the initial screening
Take the assessment, if applicable
Attend the interview
Receive your job offer
Start paid training
Frequently Asked Questions
Do I need BPO or healthcare experience to apply?
No. BPO and healthcare experience are not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.
What does a Healthcare Account CSR do?
A Healthcare Account CSR assists members with benefits, coverage, eligibility, claims, provider information, account updates, and other healthcare-related concerns.
Is this a voice or non-voice position?
This is primarily a voice account, where you'll assist customers through inbound phone calls.
Where is the Healthcare Account CSR position located?
The position is onsite in Metro Manila and follows a shifting schedule.
How much can I earn?
The position offers up to ₱27,000 monthly, plus applicable performance incentives, night differential, overtime pay, and holiday pay.
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