Customer Service Representative - Healthcare

Metro Manila | Onsite

Job Description
We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience.

Responsibilities:

Handle inbound inquiries via phone, chat, or email
Provide information about healthcare services, insurance claims, and coverage
Assist clients with submitting forms and claim requests
Document all interactions and case details accurately
Escalate complex issues to supervisors when needed
Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays
Paid training on healthcare processes and company systems

Requirements:

High School or Senior High School graduate (College preferred)
Strong English communication skills
Detail-oriented and customer-focused
Basic computer skills and multitasking ability
Willing to work onsite in Metro Manila

Open for

Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
Applicants with direct customer interaction experience are welcome to apply
Career shifters and fresh graduates are encouraged to apply

Why Join Us

Competitive pay with incentives
Exposure to healthcare accounts and processes
Supportive team, mentorship, and career development

Apply Now
Build your career in healthcare customer service at Sapient and help clients navigate services with confidence.