Customer Service Representative – Non-Voice
Metro Manila | Onsite
Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.
Responsibilities:
Respond to customer inquiries via chat or email
Provide accurate information about products, services, or accounts
Resolve issues efficiently and professionally
Document all interactions in the system
Escalate complex concerns to supervisors
Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on non-voice processes and platforms
Requirements:
High School or Senior High School graduate (College preferred)
Strong written English communication
Detail-oriented, solution-driven, and customer-focused
Basic computer skills and multitasking
Willing to work onsite in Metro Manila
Why Join Us
Competitive pay with incentives
Career growth and skill-building opportunities
Collaborative, supportive, and dynamic team environment
Apply Now
Start your career in non-voice customer support at Sapient and help clients through chat and email while growing professionally.