Metro Manila | Onsite
Job Description
We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.
Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information on products, prices, and promotions
- Assist with orders, returns, and exchanges
- Document all customer interactions and update system records
- Escalate complex issues to supervisors
- Maintain quality, productivity, and customer satisfaction standards
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on retail processes and systems
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong English communication
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and multitasking
- Onsite work in Metro Manila
Why Join Us
Competitive salary with incentives
Exposure to retail accounts and skill-building opportunities
Supportive team culture and career development
Apply Now
Grow your career in retail customer service at Sapient while helping customers with their shopping needs.