Customer Service Representative

Metro Manila | Onsite

Job Description
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.

Responsibilities:

Handle customer inquiries via phone, chat, or email
Provide clear and accurate information about services and processes
Resolve concerns efficiently and professionally
Log all interactions and updates in the system
Escalate issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction metrics

Schedule & Training:

Shifting schedules, including nights, weekends, and holidays
Paid training on company processes and customer service techniques

Requirements:

High School or Senior High School graduate (College preferred)
Strong English communication skills
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and ability to multitask
Willing to work onsite in Metro Manila

Open for

Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
Applicants with direct customer interaction experience are welcome to apply
Career shifters and fresh graduates are encouraged to apply

Why Join Us

Competitive pay with performance-based incentives
Exposure to multiple industries and skill-building opportunities
Collaborative, supportive, and dynamic team environment

Apply Now
Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.