Customer Service Representative
Metro Manila | Onsite
Job Description
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
Why Join Us
• Competitive pay with performance-based incentives
• Exposure to multiple industries and skill-building opportunities
• Collaborative, supportive, and dynamic team environment
Apply Now
Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.
Metro Manila | Onsite
Job Description
We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid training on company processes and customer service techniques
Requirements:
• High School or Senior High School graduate (College preferred)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
Why Join Us
• Competitive pay with performance-based incentives
• Exposure to multiple industries and skill-building opportunities
• Collaborative, supportive, and dynamic team environment
Apply Now
Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.