Technical Support Representative
Are you looking for BPO jobs in Quezon City with fixed weekends off and onsite setup?
Sapient is hiring for a Technical Support Representative – Quezon City-Eton Centris site. Apply now and jumpstart your BPO career in 2025!
- Technical Support Representative
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Monday to Friday
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Troubleshoot hardware, software, and network issues, guiding users step-by-step to resolve problems quickly and minimize downtime.
Provide clear, accurate technical support via phone, email, or chat while maintaining a calm, professional, and solution-focused attitude.
Document support cases thoroughly in the ticketing system, including issues reported, actions taken, and final resolution for future reference.
Educate users on best practices, product usage, and system updates to reduce repeat issues and improve overall tech proficiency.
Meet performance goals for response time, resolution rate, customer satisfaction, and compliance with internal IT support procedures and SLAs.
Collaborate with cross-functional teams to escalate complex issues, ensuring timely resolutions and continuous improvement of support processes and system reliability.
Stay updated on the latest technology trends, tools, and security protocols to provide informed, up-to-date assistance and prevent potential issues.
What You Need :
Strong Technical Knowledge: Must have a solid understanding of computer systems, software, hardware, and networking concepts. Able to troubleshoot both common and complex technical issues.
Effective Communication Skills: Ability to explain technical terms in simple language to non-technical users. Must be clear, patient, and professional in both written and verbal communication.
Problem-Solving Mindset: Skilled in diagnosing issues, identifying root causes, and providing accurate and efficient solutions under pressure.
Customer Service Orientation: A helpful and empathetic attitude toward users experiencing technical problems, with a focus on delivering a positive support experience.
Attention to Detail: Capable of documenting issues, following troubleshooting procedures precisely, and ensuring all tasks are completed accurately and thoroughly.
Team Collaboration: Works well with other IT staff and departments, shares knowledge, and contributes to group problem-solving efforts and system improvements.
For Interested Applicants, please fill up the form below and submit.
➡Wait for the interview schedule on your email.
✅We are one day hiring process. What are you waiting for? Join our team quickly