Non-Voice Agent - Cubao
Non-Voice jobs in Cubao are now open at Sapient Global Services!
Join our Cubao site with fixed weekends off and a full on-site setup—perfect for fresh graduates and job seekers looking to start a stable career in 2025.
- Non-Voice Agent – Cubao
- Open to Fresh Graduates
- High School Graduate (Old Curriculum) or SHS Graduate (New Curriculum)
- Monday to Friday
- On-site / Office-based
- Paid Training Provided
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process)
- Rapid career growth opportunities for top performers
- HMO with 2 FREE beneficiaries starting Day One
- Monthly Commissions
- Pioneer, Dayshift, Non-Voice, and Easy Accounts available
- Free coffee and biscuits in the office
- Retirement / Life Insurance for qualified staff
- Signing bonuses, incentives, and other premium benefits for you to enjoy
Your Day to Day : (Non-Voice Account)
Handle customer inquiries through chat, email, or ticketing related to delivery updates, account concerns, or general support.
Resolve issues such as delayed deliveries, lost items, billing questions, or service requests with accuracy and professionalism.
Coordinate with internal teams to ensure timely resolutions and accurate communication.
Document all interactions clearly for tracking, follow-ups, and escalation purposes.
Follow standard procedures to provide consistent, high-quality support.
Escalate complex issues to appropriate teams when necessary to ensure quick resolution.
What You Need :
- Excellent written English skills and strong typing ability since the role handles chat, email, or ticket-based support.
- Ability to understand customer concerns quickly and respond appropriately in written form.
- Must be patient, empathetic, and professional when dealing with different types of customers.
- Typing speed of 30–45 WPM with high accuracy is preferred for efficient handling of inquiries.
- Comfortable using CRM tools, chat platforms, email systems, and basic troubleshooting.
- Able to multitask, learn new systems quickly, and adapt to changing processes or client needs.
For Interested Applicants, please fill up the form below and submit.
➡Wait for the interview schedule on your email.
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