CSR - Easy Account - Food Delivery NCR
Are you looking for BPO jobs in Metro Manila with fixed weekends off and onsite setup?
Sapient is hiring for a CSR – Easy Account in Metro Manila site. Apply now and jumpstart your BPO career in 2025!
- CSR – Easy Account – Food Delivery
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Monday to Friday
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Assist customers with placing food orders, tracking deliveries, and resolving basic issues via chat, email, or phone support.
Provide accurate menu details, restaurant information, and estimated delivery times to help customers make quick and informed choices.
Handle cancellations, refund requests, and order modifications promptly while following standard policies to ensure a smooth customer experience.
Respond to rider or restaurant-related concerns and coordinate resolutions between customers, drivers, and partners in real time.
Document all customer interactions and outcomes accurately in the system for smooth handovers, tracking, and performance reporting.
Meet daily performance targets for response time, resolution rate, customer satisfaction, and quality of communication.
Stay updated on app features, promotions, and policy changes to provide customers with the most current and helpful support.
What You Need :
Basic Communication Skills: Must be able to communicate clearly and politely with customers, mainly through chat or calls, to assist with food orders, delivery updates, and general inquiries.
Customer-Friendly Attitude: A positive and patient approach is important. Should be able to handle frustrated or hungry customers with empathy and professionalism.
Familiarity with Food Delivery Apps: Basic knowledge of how food delivery platforms work (like Grab, Uber Eats, DoorDash, etc.) is an advantage but not required.
Problem-Solving Skills: Able to handle common issues such as delayed deliveries, incorrect orders, or payment concerns in a calm and effective manner.
Willingness to Learn: Open to training and quick to adapt to new tools or procedures. No BPO experience required—ideal for fresh graduates or first-time job seekers.
For Interested Applicants, please fill up the form below and submit.
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