CSR Chat and Email Support

Handle customer inquiries via calls, chats, or email regarding deliveries, tracking updates, and shipment concerns.
Resolve issues such as delayed packages, lost shipments, billing questions, and booking requests with accuracy and professionalism.
Coordinate with drivers, warehouses, and internal teams to ensure timely updates and resolutions.
Document all interactions clearly for tracking, follow-ups, and escalation purposes.
Follow standard procedures and logistics guidelines to provide consistent, high-quality support.
Escalate complex delivery or fulfillment issues to the appropriate teams for faster resolution.
Meet key metrics such as response time, accuracy of updates, customer satisfaction, and first-contact resolution.

For voice accounts, clear and confident verbal communication is essential. For non-voice, excellent written English and typing skills are required to handle chat, email, or ticket-based support.
Ability to understand customer concerns quickly and respond appropriately, whether through phone conversations or written messages.
Must be patient, empathetic, and polite when dealing with all types of customers. Able to maintain professionalism under pressure.
For non-voice accounts, a minimum of 30–45 WPM with high accuracy is preferred to ensure efficient service.
Comfortable using CRM tools, chat platforms, email systems, and basic troubleshooting for common tech issues related to customer inquiries.
Capable of switching between tasks, learning new systems quickly, and adjusting to changing processes or client requirements in both voice and non-voice environments.

For Interested Applicants, please fill up the form below and submit. ➡Wait for the interview schedule on your email.

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