Call center Interview Tips: Best Ways to get Hired

Call center is one of the most trending jobs in the metro today. Unlike other careers, everyone could apply in call center even if they are under grad or graduated with courses that does not relevant on it. So you have to be competitive enough to get the job. Here are some job interview tips that might help you get hired in no time:

1.) It is important for you to know the specific position you are applying for and all about it. Some of the companies ask you about it and its job description and rephrases the question every now and then. Knowing about the opening is not enough; you must be knowledgeable of what the possible tasks they will give you. Also, you must know about the company background, they might ask you some questions about that.

2.) Practice makes perfect.There are common question in all companies such as;

» Tell me something about yourself

» How did you know about us?

» Why do you want to work here?

» Why should I hire you?

» Tell me something about the book you read or movie you watched lately

These are trick questions. Interviewers tend to see your communication and critical thinking skills by answering these questions. It is good for you to practice your answers, grammar and pronunciation as well.

3.) Dress to impress. Pleasing personality is essential in looking for a job. So you must groom and wear your best dress. It is not necessarily to put those tuxedos and cocktail dresses for a job interview, a simple and presentable attire will do, as long as you’re comfortable wearing it.

4.) Be professional. Always remember that ‘first impression lasts.’ As an applicant, it is important to show the company that you are professional and you wanted the job. Being on time could show how eager you are to get the position. Always arrive 10-15 minutes before your appointment. In that case, you will still have time to powder your nose and fix yourself.

5.) Pay attention. Most of the interviewers use English with western accent in job interviews. You must listen carefully for you to understand what they mean to say. Speak when needed and answer the questions clearly and short as possible.

6.) Be optimistic. Think that you are going to get the job. This mind setting could help you build self-confidence and this would reflect in your movements and the way you answer the questions. Set aside the questions about salary and the schedule. Thinking about it might affect the way how you answer their questions.

7.) Be yourself. Being natural is the best way how you are going to land the job. Smile and be friendly.

Just remember these Call Center interview tips. Seize the day and get hired here at Sapient Global Services!


by Arianne Mei Dominguez,
Published March 8, 2019