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We're looking for a Call Center Agent | Non-Voice Account - Quezon City

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Responsibilities – Call Center Agent (Non-Voice Account)

As a Call Center Agent handling a non-voice account, you will support customers through written communication channels such as email and live chat. Your primary goal is to provide accurate, timely, and helpful responses to client inquiries, ensuring a seamless customer experience. Your responsibilities include:

  • Answer customer queries via chat and email in a clear, concise manner

  • Provide support on product/service inquiries, billing issues, or technical concerns

  • Document customer concerns and actions taken in CRM systems

  • Ensure proper escalation procedures for unresolved issues

  • Multitask effectively by handling several chats simultaneously without compromising quality

  • Adhere to account-specific processes and compliance standards

  • Meet daily productivity, accuracy, and quality metrics

  • Deliver professional and customer-focused service at all times

This non-voice role is ideal for candidates looking for BPO jobs in Muñoz that offer long-term growth and stability in a non-voice support environment.

we are looking for candidates who can thrive in a fast-paced BPO setting while delivering top-tier service through written channels. Candidates must meet the following:

  • Minimum of 6 months BPO experience (non-voice or voice welcome)

  • High School Graduate (Old Curriculum) or ALS Graduate

  • Must be willing to work onsite in Muñoz, Quezon City

  • Can work night shift or shifting schedules including weekends

  • Strong written English communication and comprehension skills

  • Proficiency in multitasking, attention to detail, and organizational skills

  • Basic familiarity with customer support platforms or tools is an advantage

  • Goal-oriented with a service-driven mindset

Perks and Benefits

  • Salary: Up to PHP 25,000 monthly

  • Paid Training to prepare you for account-specific tasks

  • 13th Month Pay guaranteed

  • HMO Coverage upon regularization

  • Government Mandated Benefits (SSS, PhilHealth, Pag-IBIG)

  • Onsite Work Setup at our Muñoz, Quezon City office

  • Opportunities for performance-based advancement

  • Stable and supportive work culture focused on career development

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