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CSR - Voice & Non-Voice Agent - Makati

Looking for BPO careers 2025 in a non-voice setup? Don’t miss this opportunity to join one of the fastest-growing teams in Cubao. Click the Apply Now button and start your journey.

Sapient Global Services is hiring Customer Service Representatives – Voice & Non-Voice Agents at our Makati site! Fresh graduates and first-time job seekers are welcome to start their BPO career in 2025.

  • High school graduate (Old Curriculum) or SHS graduate (New Curriculum).

  • Willing to work onsite at our Cubao, Quezon City location.

  • Available for flexible shifts, including day or night shifts.

  • Excellent written English communication skills with attention to grammar and tone.

  • Strong multitasking abilities and fast typing speed (at least 35 WPM).

  • Comfortable navigating multiple systems and screens simultaneously.

  • Reliable and detail-oriented with a focus on customer satisfaction.

Perks and Benefits

  • Competitive Salary (to be discussed during the hiring process).
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life
  • Insurance for Qualified Staff
  • Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
CSR - Voice & Non-Voice Agent - Makati

Your Day to Day :

  • Handle inbound inquiries via calls, chat, or email regarding patient support, eligibility, benefits verification, and healthcare services.

  • Provide accurate and professional assistance for claims processing, appointment scheduling, follow-ups, and other healthcare-related requests.

  • Coordinate with medical partners, internal teams, and support departments to ensure timely resolution of issues.

  • Document all interactions clearly and consistently in the CRM system for compliance, tracking, and escalation purposes.

  • Follow healthcare guidelines, standard procedures, and HIPAA-aligned protocols to maintain secure and confidential support.

  • Escalate complex or urgent patient and healthcare service concerns to the appropriate teams for faster resolution.

  • Continuously learn new systems, processes, and updates to improve efficiency and provide accurate information.

  • Maintain a professional, patient, and empathetic approach to deliver excellent service to all patients and clients.

What You Need :

  • Clear and confident communication skills for voice accounts, and excellent written English & typing skills for non-voice support.

  • Ability to understand patient or member concerns quickly and respond professionally through calls, chat, or email.

  • Patience, empathy, and calmness, especially when handling sensitive healthcare concerns.

  • Typing speed of 30–45 WPM with high accuracy for non-voice roles to ensure efficient case handling.

  • Comfortable using CRM tools, healthcare systems, chat platforms, and email systems.

  • Quick learner who can adapt to new processes, systems, and client requirements.

  • Strong multitasking and organizational skills to handle multiple inquiries simultaneously.

  • Commitment to follow healthcare protocols and HIPAA-aligned procedures while providing secure and reliable support.

  • A professional and positive attitude to represent Sapient Global Services and deliver excellent customer experience.

For Interested Applicants, please fill up the form below and submit.

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